The UPS Store

Reviews

• RT

  Rieka Thompson

  Nov 9, 2025
  1.0
  Follow up: So I’m just following up on my initial review from two days ago (smh). I went back to the UPS Store in Grovetown - (Branch Road )today with two more packages to return- I guess I should have sent my husband in…When I walked in, Baldri was finishing up with a customer. There was another person behind me, and from the way Baldri looked at me, I honestly felt like he didn’t want to help me. I was about to let the person behind me go first, but I didn’t need to—because Baldri walked away to the back. A young African American lady kindly volunteered to help me, but then Baldri called her to the back, and she never returned. Then Xavier offered to help me, and Baldri also called him to the back—he never returned either. So now I’m just standing there for about five minutes with my 6-year-old daughter, who finally asked, “Mom, is anyone working going to help you?” A young man with curly hair asked if I was being helped, and I explained what was happening. Later, the young lady told me that they were told not to assist me—by Baldri. I asked if he could come speak to me as the customer, and she said he didn’t want to and that they couldn’t help me. At this point, I was extremely frustrated. Today was the last day to return my packages, and it was around 2:15 p.m. (the store closes at 3). I asked if this was because I posted a review about my previous experience, and it was clear that it was. If that’s the case, that’s just sad. Every customer has a right to share their experience—good or bad—without being refused service. For the record, there are cameras in the store. I didn’t use profanity or raise my voice. I even thanked Xavier and left peacefully during my last visit. So apparently, if you leave an honest review, Baldri will ban you from the store. I guess there’s a first time for everything. Thankfully, I found another UPS Store nearby (4451 Washington Road), which closes at 3:30 on Saturdays. Both ladies there were friendly, professional, and helpful. Excellent customer service—they’ve earned a new customer! *When I was leaving the UPS store in Grovetown , I saw a UPS truck and drove towards the back only because I wanted to ask the driver what’s the best way to report this situation. The driver was in the store. So as I am leaving in my vehicle Baldri is looking at me from the inside of the store and it totally creeped me out! I will be reporting this to UPS corporate. Baldri may be the owner/manager but he has to report to someone! It’s a shame it has to go this far just to receive decent customer service!
• RT

  Rieka Thompson

  Nov 5, 2025
  1.0
  I am disappointed to say this is my second negative experience with the owner, “Bidrey.” For a business that relies on customer service, the level of disrespect I experienced was completely unacceptable. I visited the store on 11/4 during my lunch break to complete eight Amazon returns. I politely requested separate receipts, as I have had issues in the past when items were all listed on one. Xavier assisted me, and he was patient, professional, and extremely helpful throughout the process. However, toward the end of the transaction, the manager interrupted Xavier and motioned for him to hurry up. I calmly let the manager know that I was still being helped as a paying customer. Instead of acknowledging that or showing professionalism, he responded dismissively, said he “remembered me,” and told me to hurry up. When I asked for his name, he refused to give it and told me not to worry about it..Even Xavier was uncomfortable providing the manager’s name. After completing my returns, I thanked Xavier for his excellent service — he was the only reason the experience wasn’t entirely negative. I later called the store and a female employee confirmed the manager’s name is “Bidrey.” No customer should be treated with disrespect for simply requesting proper service. If someone is overwhelmed or impatient with customers, they should not be in a customer-facing leadership role. I truly hope the owner/manager reconsiders the way he speaks to customers and staff. Respect, patience, and professionalism are basic expectations in any business — especially one built on customer service. I’m sure I’m not the only customer he has treated like this and I encourage all to share their experience! Just reading the past reviews…” Sam B” posted his review as he is entitled. Look at the response from the owner, the tone is inappropriate. Then I decide to read more reviews… THE MANAGER/OWNER HAS MORE THAN 10 NEGATIVE REVIEWS: RUDE, POOR CUSTOMER SERVICE, NASTY ATTITUDE, SNAPPY! UPS THIS NEEDS TO BE INVESTIGATED! UNACCEPTABLE TO THE COMMUNITY AND PAYING CUSTOMERS! Customer service is definitely warranted!
• ZK

  Zaid Khan

  Nov 5, 2025
  5.0
  Received incredible service from the store manager “Badri Budhathoki”. He really did put a lot of effort into helping me complete my important application. After visiting a lot of other stores I was lucky to meet him and got my work done. UPS should for sure keep people like Badri.
• ES

  E. Sullivan

  Oct 23, 2025
  5.0
  They are always friendly, helpful and quick and easy at this UPS Store location in Grovetown
• CD

  Claudia Daniel

  Oct 22, 2025
  5.0
  Fast and efficient service. Friendly customer service representatives. I have a pleasant experience every time I come to this store.

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