The UPS Store

Reviews

• SW

  Susan Williamson

  Feb 19, 2026
  5.0
  The UPS staff are so helpful, customer oriented, knowledgeable, and go above and beyond. I enjoy going to the UPS store.
• MY

  Madison Young

  Jan 14, 2026
  5.0
  All the staff are super friendly. They are very efficient and patient with every customer. I go pretty frequently for returns and have never had a bad experience!
• JB

  Julie Ann Brock

  Dec 3, 2025
  5.0
  The customer agent girl that helps me her name Edis! Gainesville, Georgia Browns Bridge Road location. She does a very, very good job very impressed. She’s always friendly and kind and a very hard worker and she does awesome. Just wanted to let you know.
• VY

  Val Yel

  Nov 5, 2025
  5.0
  Very friendly, efficient snd really wuick in what they do! Great experience! Thanks a lot (Notary Public)
• LA

  L. Ashley

  Sep 30, 2025
  1.0
  So I went to the Gainesville Post Office to return a package that I had bought from that popular Shein website. Well, literally every time I've ever printed off a lable for returns, I bring it to the post office and I'm good. But the lady told me to go to the UPS store. So, a little confused and agitated, I smiled and said "okay." Note, I have not ordered anything from Shein in over nine months. So if they made any changes to their shipping policy, clearly, I would be completely oblivious to them. I get to the UPS store and walk up to the desk and both of these associates are deep in conversation with each other and I'm thinking, "uh, where do I go?" So the younger girl with black hair calls me over to her station and grabs my package then turns back around and continues her conversation with her associate while I'm just standing there like, "......." She finally starts to assist me and I tell her how I was confused about the situation because I've never had to go to the UPS store before for a return until now. This girl proceeds to tell me in a "jokingly manner," "it pays to pay attention, huh?" Girl. I don't need your sarcastic crap right now. Not only was that completely unprofessional and unnecessary, you don't know what people are going through, and we as a society don't need that negativity being spread from "professional businesses" right now. I hope all of Google sees this as well as Gainesville and realizes how dark humanity is becoming towards each other. And I keep seeing the business reply to other negative comments, saying how "they value our opinion" and all that nonsense, but CLEARLY THEY DON'T. They've literally done nothing to address or fix the issue. Either hire people that love life and people or just close the business down. Because we don't deserve this negative garbage in life right now! People are going through unimaginable pains in life and this is not okay. I hate leaving negative reviews but people need to be aware of how people are being treated.

Frequently Asked Questions About The UPS Store