United States Postal Service

3.0
210 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1605 Boggs Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1605 Boggs Rd, Duluth, GA
30096, United States

Hours

Reviews

3.0
210 reviews
5 stars
87
4 stars
14
3 stars
10
2 stars
5
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some employees praised for their helpfulness and friendliness, while others are reported as rude and unprofessional.

Efficiency

Customers frequently mention long wait times and slow service, particularly during busy periods.

Passport Services

Many reviews highlight issues with passport appointment scheduling and service, with some customers experiencing significant delays and poor treatment.

Overall Experience

While some customers report positive experiences, a significant number express dissatisfaction with the service quality and staff behavior.
  • BB
    Beth Blakely
    3 days ago
    2.0
    Why is there only one employee at this busy of a post office????
  • VV
    Vanessa
    Dec 31, 2025
    1.0
    I had a very disappointing experience at this post office. The employee who assisted me Scott, was extremely rude and arrogant and acted as if helping customers was an inconvenience. At the end of the transaction, he threw the receipt on the counter instead of handing it to me, which felt disrespectful and unprofessional. This location seriously needs better customer service training.
  • MK
    Minkyu Kim
    Dec 22, 2025
    1.0
    Made Passport appointment and waited 40 minutes.
  • VP
    Val Petrov
    Dec 9, 2025
    1.0
    This post office was the worst experience I’ve ever had. The young Black female employee was arrogant, rude, and showed absolutely no willingness to help. On top of that, while I was trying to decide what to do with my package — literally taking just a few seconds after already waiting in a long line for about 20 minutes — she still managed to tell me that I was holding up the line and needed to hurry up and get out of the way.
  • AB
    Amber Baca
    Dec 8, 2025
    5.0
    Gary was so helpful! Thank you for the amazing customer service today! Five stars plus ✨✨✨✨✨

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.