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United States Postal Service

1.8
(374 reviews)

Business Details

3470 McClure Bridge Rd, Duluth, GA
30096, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3470 McClure Bridge Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3470 McClure Bridge Rd, Duluth, GA
30096, United States

Hours

Reviews

1.8
374 reviews
5 stars
52
4 stars
15
3 stars
8
2 stars
20
1 star
279

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted unprofessional and rude behavior from staff, with some customers feeling belittled or dismissed.

Package Issues

Numerous customers reported lost or misdelivered packages, with claims of packages marked as delivered but never received.

Staff Performance

While some staff members, like Teresa and Kim, received praise for their helpfulness, many reviews pointed to a lack of accountability and poor management overall.

Facility Conditions

The post office was described as dirty and poorly maintained, with long lines and slow service being common complaints.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone, leading to unresolved issues and lack of assistance.
  • CC
    Chandler
    3 days ago
    1.0
    Always so slow and understaffed. To think these people get cushiony pensions after 20 years is a joke. Time to privatize the USPS.
  • CB
    C Bailey
    Feb 5, 2026
    1.0
    TERRIBLE!! They have now lost a second package of mine within a 2 month window. They are either stealing people's packages or they are grossly incompetent! I will be calling to try and get someone with Management, but I will NOT be keeping a PO Box with this location any longer. I cannot recommend someone to this location if you mainly need assistance for package deliveries.
  • SN
    Stacy Novick
    Feb 4, 2026
    1.0
    The worst post office! I put mail on hold and they told me when I went to pick it up, that "you don't live there anymore." I did not get any mail for months! I got documentation and went to visit them. " You don't live there." They refused to deliver my mail. Finally the postmaster stepped in and started delivery again. Staff is highly manipulative and verbally abusive.
  • MH
    Mike Hawk
    Jan 24, 2026
    1.0
    Management and staff are unprofessional, there is no clear indication of leadership.
  • AW
    Ashlee Willis
    Jan 9, 2026
    1.0
    I would choose 0 stars if it would let me. This office is holding my certified mail hostage and there is no one there to even answer the phone to help. I have called 27 times (not an exaggeration) and each time the system says, "sorry, no one is available" and then hangs up. Am I about to have to drive from Austin, TX to Deluth, GA to get my certified mail back that most definitely has a return slip that I paid for over 20 days ago?!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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