United States Postal Service

2.3
158 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 6000 Stewart Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6000 Stewart Pkwy, Douglasville, GA
30135, United States

Hours

Reviews

2.3
158 reviews
5 stars
40
4 stars
12
3 stars
4
2 stars
3
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly from supervisors and certain clerks.

Delivery Issues

Numerous complaints about packages being delivered to the wrong address, lost packages, and significant delays in mail delivery.

Staff Competence

Several reviews highlighted a lack of knowledge and efficiency among staff, leading to unresolved issues and customer frustration.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, many others had negative experiences, indicating inconsistency in service quality.

Facility Conditions

The post office was noted for being clean and organized, but issues with long lines and inadequate staffing were also mentioned.
  • GG
    Gabrielle
    Oct 4, 2025
    1.0
    I submitted a change of address two weeks before my move date. It has now been one month since the move date/time forwarding was supposed to have begun (6 weeks total), and I still haven't received any of my mail. This should be illegal.
  • DS
    Dr. Suthar
    Sep 24, 2025
    1.0
    Kai chose not to serve me properly as I chose to wear a mask in public since everyone seems to be getting sick.
  • AH
    A H
    Jul 12, 2025
    1.0
    This post office holds packages thiat should be delivered you can check that through your usps informed delivery account, they go into the system and manipulate the tracking so it appears that it was never supposed to be delivered when actuality it should. The supervisors will not tell the truth when they show you the tracking they will eliminate some of the pages so you cannot see that the package have been sitting there all the time. Always screenshot your tracking information.
  • ED
    Elizabeth Dobbs
    Jun 25, 2025
    5.0
    De is Amazing!! Very helpful & great energy!!! The Lady with the bad gray hairpiece should probably retire or find a career she actually enjoys… stress will kill you. She was rude & unprofessional. I pray she finds some peace & joy .
  • RD
    Rm D
    Jun 4, 2025
    1.0
    My package was marked delivered but was not in in mailbox. I called Monday spoke to someone dont remember the name she tried to help said she will send someone to check at my apt complex maybe it was put in the wrong mailbox and will call me back but nothing Called back Tuesday spoke to Brittany did the exact same thing but she was at least courteous Called back today Wednesday spoke to SHERANDA (a supervisor how funny keep reading) and she was the rudest person I have ever dealt with she did not want to help at first and then to get me off the phone she did the same (took my number said she will send someone and she was gonna call me back after 6) I still called back at 435pm to follow up and she said the same think I said you told me this already she said “Well I will tell you AGAIN” very rude and unprofessional asked to speak to a manager she said I am the supervisor I said I need to speak to your manager placed me on hold then said she will call you tomorrow. NO SENSE OF URGENCY whatsoever I mean I am not surprised because they are rude when you go there in person very rude people and unpleasant I will be calling again until someone gives me an answer the package lost was very important but they dont seem to care this is you all mistake FIX IT. And SHERANDA (the “Supervisor” hilarious right) should not be anywhere providing customer she is very unpleasant, unprofessional disrespectful and rude. She needs some coaching because as a supervisor its insane to speak to to people that way. SHERANDA SHAME ON YOU! YOU NEED TO BE TAUGHT MANNERS!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.