United States Postal Service

2.3
160 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6000 Stewart Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6000 Stewart Pkwy, Douglasville, GA
30135, United States

Hours

Reviews

2.3
160 reviews
5 stars
42
4 stars
12
3 stars
4
2 stars
3
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some staff being described as helpful and friendly, while others are noted for being rude and unprofessional.

Delivery Issues

Numerous complaints about packages being delivered to the wrong address, missing mail, and delays in mail delivery were reported.

Staff Attitude

Several reviews highlighted negative interactions with staff, particularly regarding their attitudes and lack of urgency in addressing customer concerns.

Cleanliness and Organization

The post office is generally described as clean and organized, with some customers appreciating the spaciousness and availability of self-service options.
  • LH
    Lewis Holcomb
    Dec 24, 2025
    1.0
    The lady there was in such a hurry to get us out when we needed help.
  • AH
    April H.
    Nov 25, 2025
    5.0
    Favorite post office. The staff are always polite, friendly, helpful, and upbeat. Ive never encountered a line here either. Yaayyy Douglasville post office :-).
  • GG
    Gabrielle
    Oct 4, 2025
    1.0
    I submitted a change of address two weeks before my move date. It has now been one month since the move date/time forwarding was supposed to have begun (6 weeks total), and I still haven't received any of my mail. This should be illegal.
  • DS
    Dr. Suthar
    Sep 24, 2025
    1.0
    Kai chose not to serve me properly as I chose to wear a mask in public since everyone seems to be getting sick.
  • BB
    Brooklyn Butterfly
    May 20, 2023
    1.0
    You might as well go on and drive up there because they are not going to answer that phone...I feel sorry for the handicapped sick and shut in because you will get no service on that phone! Smh

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.