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United States Postal Service

2.4
(166 reviews)

Business Details

6000 Stewart Pkwy, Douglasville, GA
30135, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6000 Stewart Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6000 Stewart Pkwy, Douglasville, GA
30135, United States

Hours

Reviews

2.4
166 reviews
5 stars
45
4 stars
12
3 stars
4
2 stars
3
1 star
102

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages being marked as delivered but not received, with some packages delivered to the wrong addresses.

Customer Service

Feedback on customer service was mixed; while some employees were praised for their helpfulness, many others were described as rude and unprofessional.

Staff Competence

Several reviews highlighted a lack of knowledge and competence among staff, leading to unresolved issues and poor service experiences.

Overall Experience

Many customers expressed frustration with the overall service quality, citing long wait times, missed deliveries, and a general lack of urgency.
  • TP
    Terrell Pullen
    Feb 25, 2026
    1.0
    After reading a few comments, I can see that I’m not the only person who is not getting my packages after they’ve been marked DELIVERED! What makes it worse is you call and these people don’t even care. They have the worst delivery people in the world. I even catch the driver over on parkway circle street hiding his truck within the trees appearing to be sleep between 12:00 and 2:00pm. Yesterday my package said it was delivered at the mailbox. I knew that was a huge LIE based on the fact that what I ordered is way too big for a mailbox. So where’s my package?? This is the 4th time and I’m sick of these people
  • LD
    Litta Driver
    Feb 22, 2026
    5.0
    1st I want to Thank Mrs.Dee with two(ee's) she definitely deserves a pay raise! I came in on the 9th the young gentleman she was working with was very rude to me ( not to mention she took care of 9 customers to his two ) she took over and I really just wanted to let her know thank you she is very valuable to your company and the company should definitely know this. Coming from someone who works in customer service for years she definitely delivered! Over and beyond!!!
  • SL
    Shaylah Leigh
    Feb 9, 2026
    1.0
    I am so tired of the blatant lies, y'all..."sorry we missed you while you were out" LOL... Girl. I haven't left my house in MONTHS because I am physically disabled and CANNOT DRIVE to go pick up the mail that you lie about trying to deliver...Probably why you thought you could get away with lying, bc I don't have a car in the driveway...Not even the first time this has happened! PLEASE stop doing this to people. My partner should not have to wait at the mailbox to sign for me because the postal worker doesn't want to leave the truck and walk up to a door. It isn't even that cold out today. I would be more understanding if it was unpleasant weather, at least.
  • JC
    Jr C
    Jan 27, 2026
    1.0
    Bad customer service , I Always come drop orders off fast and easy , as the shifts change and employees some are not as helpful and make things harder ! Would rather drive farther to a location who will attend me WELL.
  • LH
    Lewis Holcomb
    Dec 24, 2025
    1.0
    The lady there was in such a hurry to get us out when we needed help.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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