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Brand Certified

United States Postal Service

1.8
(241 reviews)

Business Details

2724 Wesley Chapel Rd, Decatur, GA
30034, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2724 Wesley Chapel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2724 Wesley Chapel Rd, Decatur, GA
30034, United States

Hours

Reviews

1.8
241 reviews
5 stars
37
4 stars
9
3 stars
6
2 stars
13
1 star
176

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and dismissive.

Delivery Issues

Many customers reported consistent problems with mail and package delivery, including misdeliveries, undelivered items, and packages marked as delivered but not received.

Staffing Problems

Customers frequently mentioned long wait times due to understaffing, with only one or two employees available to assist a large number of customers.

Facility Conditions

The post office was criticized for being dirty and poorly maintained, with complaints about the overall cleanliness and upkeep of the location.

Operational Hours

Customers expressed frustration over inconsistent operating hours, including early closures and unannounced shutdowns.
  • JM
    Jaylen Murry
    Feb 19, 2026
    1.0
    Mail person delivering mail to wrong address all down my street, mixing up addresses rushing.
  • JA
    Jelani Archer
    Feb 11, 2026
    1.0
    Terrible customer service. I went to two locations just for me to be told we can’t help you and wait 30 days for my missing mail.
  • NC
    Natalie Crockett
    Feb 3, 2026
    4.0
    Need more counter workers. Lines are long
  • DC
    Denise C
    Jan 15, 2026
    2.0
    I received a card that I had a letter to sign for. I was home. No one came to my door to have me sign anything. I went to the location to pick up the letter per their service card request. The woman at the counter was dry. She said they couldn’t find the letter. She said the carrier might have it on their truck but the carrier wasn’t there at 9am the way they were supposed to be. She said she didn’t know when they would come in and had no way to inquire about when that would be. They just suck. I have had magazines delivered 2 months later. I think they read them and then deliver them when they are finished. Just close this location. They’re unprofessional.
  • JB
    Jessica Bailey
    Dec 28, 2025
    1.0
    Outside the building the blue USPS mail box is boarded up so you can’t even drop a letter in the slot.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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