United States Postal Service

1.8
235 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2724 Wesley Chapel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2724 Wesley Chapel Rd, Decatur, GA
30034, United States

Hours

Reviews

1.8
235 reviews
5 stars
37
4 stars
8
3 stars
6
2 stars
12
1 star
172

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and dismissive towards customers.

Delivery Issues

Many customers reported frequent problems with mail and package delivery, including misdeliveries, packages marked as delivered but not received, and undelivered mail.

Staffing Problems

Customers noted chronic understaffing, leading to long wait times and inadequate service, with some reviews mentioning only one employee working during busy hours.

Facility Conditions

The post office was criticized for being dirty and poorly maintained, with complaints about the overall environment and cleanliness.

Inconsistent Hours

Customers expressed frustration over inconsistent operating hours, with reports of the post office closing early or not opening on time.
  • JV
    Jerome Vinson
    Oct 30, 2025
    5.0
    Very good barricade set and very nice people were there
  • JH
    Jory Hemingway
    Oct 15, 2025
    1.0
    Good people but slow & NEVER have one day shipping labels
  • VV
    Venus
    Sep 5, 2025
    1.0
    Horrible customer service!!
  • BM
    Brittany Manson
    Aug 12, 2025
    1.0
    Staff is pretty rude and unprofessional. I listened to the worker be rude to an elderly lady at the counter and then be rude and dismissive to me once I made my way up to the counter. But she could flirt with and laugh with male customers. I just left without even mailing my package and will go to a post office a little farther out the way but hopefully with better customer service.
  • KT
    karla turner
    Jul 16, 2025
    1.0
    The post office in Dekalb closes at 5pm, but decides to close at 4:30 for “technical reasons”…I arrive at 4:17 for a drop off…and they won’t let me or anyone in. Fortunately, I’m not from this area, but it’s sad that people who DO live here are being misused out there. Absolutely sad. Do better!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.