United States Postal Service

1.8
237 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2724 Wesley Chapel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2724 Wesley Chapel Rd, Decatur, GA
30034, United States

Hours

Reviews

1.8
237 reviews
5 stars
37
4 stars
8
3 stars
6
2 stars
12
1 star
174

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and dismissive towards customers.

Delivery Issues

Many customers reported consistent problems with mail and package delivery, including misdeliveries, undelivered items, and packages marked as delivered but not received.

Staffing Problems

Reviews frequently mentioned understaffing, leading to long wait times and inadequate service during busy hours.

Facility Conditions

The post office was criticized for being dirty and poorly maintained, with complaints about cleanliness and the overall state of the facility.

Inconsistent Hours

Customers expressed frustration over the post office not adhering to posted hours, often closing early or being inaccessible during business hours.
  • JB
    Jessica Bailey
    Dec 28, 2025
    1.0
    Outside the building the blue USPS mail box is boarded up so you can’t even drop a letter in the slot.
  • MW
    Maryland Winters
    Dec 18, 2025
    1.0
    You shouldn't work in retail if you can't handle your emotions. The lady that helped me had a nasty attitude and an ugly demeanor. If you dont want to answer questions and help people find a new job or work in the back.
  • JV
    Jerome Vinson
    Oct 30, 2025
    5.0
    Very good barricade set and very nice people were there
  • JH
    Jory Hemingway
    Oct 15, 2025
    1.0
    Good people but slow & NEVER have one day shipping labels
  • VV
    Venus
    Sep 5, 2025
    1.0
    Horrible customer service!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.