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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 520 W Ponce De Leon Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
520 W Ponce De Leon Ave, Decatur, GA
30030, United States
Hours
Reviews
1.9
554 reviews
5 stars
92
4 stars
26
3 stars
15
2 stars
14
1 star
407
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff and lack of assistance.
Package Issues
Many reviews highlighted problems with lost or undelivered packages, with claims of packages marked as delivered but not received.
Long Wait Times
Customers frequently mentioned long lines and delays in service, often waiting for extended periods without resolution.
Management Concerns
Several reviews criticized management for poor operational oversight and lack of accountability among staff.
Mixed Experiences
While many customers had negative experiences, a few noted positive interactions with specific employees.
- MRMatt Rountree3 days ago1.030 minutes to get to the post office and 30 minutes back home. Stood in line for another 30 minutes to pick up a package that the postman was too lazy to bring to the door at my house only to have the guy at the counter tell me that package pick up is at a separate door. When I received the package, there was absolutely zero reason why it needed to be picked up at the post office. If this is the way USPS is run, let's just abolish it altogether.
- AWAndrea withers5 days ago5.0This Is my favorite post office Everyone is so kind and helpful keep up the good work!!!!!!
- JPJoe PalmeriDec 31, 20251.0Must be the worst post office in the country. I had a package not delivered that stated an attempt to deliver failed due to animal interference and it was 11:42PM. One, why were they trying to deliver to a complex at 11:42PM and two, I don't have an animal, so that was a lie. I went to the post office to retrieve the package and they apparently can't find it. Now, I'm out the money I spent of the item plus the $10 to ship it.
- JBJon BassDec 26, 20251.0Completely broken operation. Packages routinely disappear or are forwarded without cause or explanation. Service requests are closed without resolution. There is no postmaster on site and no manager willing to speak with customers. The office is dirty and disorganized. On critical days like Christmas Eve, mail wasn’t delivered at all. Most disturbing: employees have openly told customers that carriers steal mail and face no consequences. USPS once stood for efficiency and reliability but this location is actively destroying that reputation. It's a 0 star embarrassment to the people of Decatur that seems to operate without any consequence. Absolute trash.
- RLRay LuceDec 24, 20251.0I want to like USPS; this place make it hard. I've had nothing but problems with my mail at this office that is the "Main Post Office" for zip code 30033 over the last 6 months. I live in an apartment complex with boxes for each resident. I've had two small packages sent to my apartment that never arrived. With the tracking numbers I can see that the packages were out for delivery. The USPS tracking system online says they could not be delivered because there the "No access to delivery location". It's an apartment complex not a Top Secret corporate office! How is there no entry? Don't you delivery mail here everyday? And you can't get it? Nevertheless, it says no action is required and the package will be delivered the next day--but no such luck as delivery is never again attempted as seen in the online tracking system. At my apartment complex, the carrier never puts packages into the larger holding boxes and then puts the key to open them in your individual mailbox as I've seen done in every other apartment complex I've lived in. After the packages never showed, I went in-person to this PO to find out why my packages don't arrive, the counter agent looks at the tracking numbers and says the packages are out with the carrier and will be delivered that day. Never arrived. The next day, I go back and the counter staff person disappears in the back and comes back after many minutes and says the package isn't in the post office. He takes my phone number and says they will check and let me know. Never received a call. All this has happened twice. Sadly it's the same even with letters. I get an email message "USPS Informed Delivery" letting me know what letters and packages I will receive--I can see the scanned image of the letters--buy they often never arrive. I've had mail with my exactly correct address returned to the sender. The sender then calls me to confirm my mailing address, but it's exactly as printed on the letter that was returned. No idea why this post office is such a disaster. They don't even come to deliver mail to my apartment complex every day. I recognize USPS is much maligned, but they don't win much sympathy when this office is so incompetent. If you can't up your game to a even a minimum level of performance you don't deserve public support. This place deserves 0 stars, but Google won't let you put that.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service location at 520 W Ponce De Leon Ave?
This location offers mail sending, package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this postal location?
Yes, this Post Office accepts first-time U.S. passport applications and most can also take your passport photo. Be sure to complete and print your passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of this Post Office?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person. Visit the USPS website to search availability and start your reservation. Bring two valid IDs and a completed application if applying in person.
Is 24/7 access to PO Boxes available at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary by location. Please check with this Post Office for specific lobby hours.
What is the fee for a passport photo at this location?
The current fee for a passport photo at USPS is $15.
What nearby places can I visit before or after going to the Post Office?
You can visit nearby places like the Marlay House Irish Pub for food and drinks, Dancing Goats Coffee Decatur for a coffee break, or Farm Burger Decatur for a meal.
Are there nearby services related to fitness or wellness near the Post Office?
Yes, nearby are Decatur Yoga & Pilates studio, Total Fitness Control gym, and Superfly Jiu-Jitsu club, perfect for fitness enthusiasts visiting the area.
How can nearby public services complement my visit to the Post Office?
You might also find community services like The I and C Empowerment Zone or StandUp For Kids nearby, offering additional social and environmental resources in Decatur.