Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 520 W Ponce De Leon Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
520 W Ponce De Leon Ave, Decatur, GA
30030, United States
Hours
Reviews
1.9
541 reviews
5 stars
89
4 stars
26
3 stars
14
2 stars
14
1 star
398
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.
Efficiency
Customers frequently reported long wait times and inefficient service, with many expressing frustration over delays in processing mail and packages.
Lost Packages
A significant number of reviews mentioned issues with lost or misdelivered packages, leading to dissatisfaction with the reliability of the service.
Passport Services
Some customers praised the passport service, noting that it was efficient and well-handled, contrasting with other experiences at the location.
Overall Experience
The overall sentiment was negative, with many customers expressing a desire to avoid this location due to consistent issues.
- TMTeka McKayNov 1, 20255.0I applied for my passport this morning and it went so smoothly!! I had read some other reviews about clerks not being there to process their application so it didn't happen for them. Today was not like that. The clerk was clear on what she needed from me. She was efficient in doing each step! She got me checked out with a money order, took and printed my picture, reviewed my application thoroughly, and rang me out in under 10 minutes. Could not have asked for a better transaction.
- JSJoanna SmithOct 24, 20251.0Waited in a very long line to be told they were sold out of all stamps and didn’t know when they would get more… at the post office…
- MRMelody RobertsOct 22, 20255.0Good location! Every visit is a nice experience. The lines are generally short and fast-moving. The staff are expert and helpful. More than once they have gone out of their way for me.
- JJJmpOct 14, 20251.0This place is the pits!put in change of address 3 weeks ago still haven't received 1 piece of mail. Postmaster was supposed to reach out to me about a missing package never did. What is wrong with you people?
- ERElena RaoOct 10, 20251.0I sent a package for my small business at this location and the package has been stuck on accepted for over a week by now. I tried to see if they can help me but they told me they can’t do anything about it. Do not send your package here if you don’t want it to go missing!!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service location at 520 W Ponce De Leon Ave?
This location offers mail sending, package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this postal location?
Yes, this Post Office accepts first-time U.S. passport applications and most can also take your passport photo. Be sure to complete and print your passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of this Post Office?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person. Visit the USPS website to search availability and start your reservation. Bring two valid IDs and a completed application if applying in person.
Is 24/7 access to PO Boxes available at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary by location. Please check with this Post Office for specific lobby hours.
What is the fee for a passport photo at this location?
The current fee for a passport photo at USPS is $15.
What nearby places can I visit before or after going to the Post Office?
You can visit nearby places like the Marlay House Irish Pub for food and drinks, Dancing Goats Coffee Decatur for a coffee break, or Farm Burger Decatur for a meal.
Are there nearby services related to fitness or wellness near the Post Office?
Yes, nearby are Decatur Yoga & Pilates studio, Total Fitness Control gym, and Superfly Jiu-Jitsu club, perfect for fitness enthusiasts visiting the area.
How can nearby public services complement my visit to the Post Office?
You might also find community services like The I and C Empowerment Zone or StandUp For Kids nearby, offering additional social and environmental resources in Decatur.