The UPS Store

3.6
152 reviews
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Business Details

2107 N Decatur Rd, Decatur, GA
30033, United States
(404) 982-9584
https://locations.theupsstore.com/ga/decatur/2107-n-decatur-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1096 in Decatur offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Emory Commons Shopping Center At Clairmont And North Decatur.

Details

  • DeliveryNot available

Location

The UPS Store
2107 N Decatur Rd, Decatur, GA
30033, United States

Hours

Reviews

3.6
152 reviews
5 stars
89
4 stars
5
3 stars
3
2 stars
13
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for being helpful and friendly, while others were criticized for rudeness and unprofessional behavior.

Staffing Issues

Frequent complaints about understaffing leading to long wait times and poor service experiences.

Notary Services

Inconsistent availability of notary services, with some customers reporting difficulties in accessing this service.

Store Management

The store manager and some staff members were highlighted positively for their professionalism and dedication, while others were noted for having negative attitudes.
  • AO
    arianna orleva
    Dec 17, 2025
    5.0
    Great experience thanks to Yadi! Super friendly and very efficient ☺️
  • CF
    Ciaran Flannery
    Dec 15, 2025
    1.0
    Truly a terrible store. Yahdi was rude, unhelpful and has no interest in serving customers. Go anywhere but here
  • IH
    Inga Harmon
    Dec 11, 2025
    5.0
    I received an amazing customer service at the last minute when I need a notary signature by Lisa Williams! Also, Devon was so gracious to be my witness. She is a rockstar and we need to keep her running this store
  • LV
    Luke VO
    Dec 5, 2025
    2.0
    Over the years I have seen service go down hill. I no longer get notifications in my box that a package has arrived (I have to hunt it down myself). I have had a sticker placed on my box saying it was closed - when asked the employees said, sorry it was a mistake. I have asked for packages that said it was delivered and signed for but the employees can't find it.
  • KR
    Kitty Reilly
    Dec 1, 2025
    5.0
    I have been in this store several times. There is always a long line. The manager is singing and happy and people complain and complain when she is kicking BUTT with such an amazing spirit and positive attitude. I've been in retail 35 years and this is the employee you want. For all the bad reviews, it is miserable People who have no patience. Go look and you will see they leave negative reviews everywhere . This woman was the store manager and I offered to get her food or a drink because her line never ends. Bless her heart and I hope she gets the recognition she deserves . I will always come to this store
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1096 in Decatur offer?

The UPS Store #1096 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.