The UPS Store

4.7
339 reviews
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Business Details

1605 Church Street, Decatur, GA
30033, United States
(404) 963-1175
https://locations.theupsstore.com/ga/decatur/1605-church-street
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7621 in Decatur offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
1605 Church Street, Decatur, GA
30033, United States

Hours

Reviews

4.7
339 reviews
5 stars
312
4 stars
3
3 stars
1
2 stars
5
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for their friendly, helpful, and professional service, with many customers noting exceptional experiences.

Store Hours

Several customers expressed frustration with inconsistent store hours and delays in service, particularly regarding opening times and employee availability.

Cleanliness and Comfort

Multiple reviews highlighted issues with the store's temperature and cleanliness, with complaints about the lack of air conditioning and clutter.

Fees and Transparency

Customers raised concerns about unexpected fees, particularly regarding notary services and package holding fees, indicating a need for better communication about costs.

Employee Recognition

Specific employees were frequently mentioned for their outstanding service, suggesting a strong team culture and individual dedication to customer satisfaction.
  • BJ
    Branden J
    2 days ago
    1.0
    It's 11:28 am... website says its open... window says opens 9:30 am... but it is closed...all the walk upto here for false advertisement
  • DM
    Danielle Mathis
    Nov 13, 2025
    5.0
    Great packaging and mailing advice on important documents.
  • AN
    Ann Nguyen
    Oct 10, 2025
    1.0
    Came this morning to pick up my package before work. The guy didn’t show up to open the store until 20 mins past opening hour. Was taking his sweet time too setting up shop even though I said I’ve been waiting for a while and in a hurry. The whole exchange made me late for work. I hope the owner knows her employees and not following the store hours…
  • SS
    Shivani Singh
    Sep 30, 2025
    5.0
    Cree and Maisarah, I had an excellent experience thanks to the outstanding help from two team members. Both went above and beyond to make the shipping process smooth and stress-free. They patiently answered all my questions, made sure my package was prepared correctly, and walked me through the best shipping options for my needs. Their professionalism, efficiency, and friendly attitude really stood out.
  • MM
    Margaret Mitchell
    Sep 30, 2025
    5.0
    Had an issue with a passport photo but Cree and Sarah were fantastic and got everything set up. They were very helpful.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7621 in Decatur offer?

The UPS Store #7621 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.