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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6956 in Decatur offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Commerce Square.
Details
- DeliveryNot available
Location
Hours
Reviews
3.2
143 reviews
5 stars
67
4 stars
6
3 stars
7
2 stars
10
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, others were reported as rude and dismissive.
Efficiency
Many customers experienced long wait times and inefficient service, with reports of staff being slow or unresponsive.
Package Handling
There are multiple complaints about lost or mishandled packages, leading to frustration among customers.
Notary Services
Customers frequently noted the absence of notary services despite advertising, leading to wasted trips.
Staff Attitude
Staff attitude varies significantly, with some employees being described as professional and others as rude or unhelpful.
- MEMeredith R. Evans6 days ago1.0Goodness gracious. This is still one of the worst ups stores. Always busy never any staff. When there is staff they’re like the sloths in Zootopia. Clerk repeated an address 3 times took 15 mins for one person one box and there were 6 people in line. Always a terrible experience here. Go to the one on church street if you can. Much better service and they’re quicker.
- EBEmily BacaDec 6, 20251.0Paid extra to get a package delivered to this location and my package is missing. Employees looked for 10 minutes trying to find it, but told me to call corporate to start an investigation claim. Be wary of getting packages delivered to this location for holding.
- CHContemporary HomeDec 4, 20251.0I asked them to print a one page pdf. They charged me $2.50. Update: To the UPS reply: I think you missed the point here. You have a responsibility to your customers to ensure your store or franchises under your banner do not gouge your customers. Do better.
- MSMary SerdulaDec 3, 20255.0Kudos to Patrick Lee - attention to detail, quick, and friendly service.
- SWSandie WalkerOct 6, 20251.0The item I shipped from this location was stolen from the package. The recipient of the package contacted to tell me there was a small hole in the package, but the paperwork with all my contact information inside was received. Thankfully, they called to let me know they had received the empty package so that I could file a claim.
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Decatur offer?
The UPS Store #6956 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #6956 located?
It is located at 235 Ponce De Leon Pl, Ste M, Decatur, GA 30030, USA, inside Commerce Square.
What are the regular business hours for The UPS Store in Decatur?
Monday to Friday, it is open from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Is The UPS Store in Decatur open on major holidays?
The store is closed on Thanksgiving Day (Nov 27, 2025), Christmas Day (Dec 25, 2025), New Year's Eve (Dec 31, 2025), New Year's Day (Jan 1, 2026), and Martin Luther King Jr. Day (Jan 19, 2026). It has regular hours on other holidays like Veterans Day and Christmas Eve.
What payment methods does The UPS Store accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact The UPS Store #6956 in Decatur?
You can call them at +1 404-458-5793 or email store6956@theupsstore.com.
Does The UPS Store offer any special discounts or promotions?
Yes, they have special offers and coupons available which you can view on their website at https://www.theupsstore.com/store-services/special-offers/do-more-spend-less.
Which nearby community center might customers find near The UPS Store?
Customers can visit Building Unity Community, a nearby community center and social service organization close to The UPS Store.
Where can customers shop for furniture near The UPS Store?
Breedlove Blazers, a furniture store, is located near The UPS Store, making it convenient for customers looking for furniture while visiting the area.
Can customers combine a visit to The UPS Store with other local services in the area?
Yes, The UPS Store is near Commerce Square and services like Jazmin Spa for skin care and Supercuts for haircuts, allowing customers to easily access multiple services in one trip.