The UPS Store

3.2
143 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6956 in Decatur offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Commerce Square.

Details

  • DeliveryNot available

Location

The UPS Store
235 Ponce De Leon Pl, Decatur, GA
30030, United States

Hours

Reviews

3.2
143 reviews
5 stars
67
4 stars
6
3 stars
7
2 stars
10
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, others were reported as rude and dismissive.

Efficiency

Many customers experienced long wait times and inefficient service, with reports of staff being slow or unresponsive.

Package Handling

There are multiple complaints about lost or mishandled packages, leading to frustration among customers.

Notary Services

Customers frequently noted the absence of notary services despite advertising, leading to wasted trips.

Staff Attitude

Staff attitude varies significantly, with some employees being described as professional and others as rude or unhelpful.
  • ME
    Meredith R. Evans
    6 days ago
    1.0
    Goodness gracious. This is still one of the worst ups stores. Always busy never any staff. When there is staff they’re like the sloths in Zootopia. Clerk repeated an address 3 times took 15 mins for one person one box and there were 6 people in line. Always a terrible experience here. Go to the one on church street if you can. Much better service and they’re quicker.
  • EB
    Emily Baca
    Dec 6, 2025
    1.0
    Paid extra to get a package delivered to this location and my package is missing. Employees looked for 10 minutes trying to find it, but told me to call corporate to start an investigation claim. Be wary of getting packages delivered to this location for holding.
  • CH
    Contemporary Home
    Dec 4, 2025
    1.0
    I asked them to print a one page pdf. They charged me $2.50. Update: To the UPS reply: I think you missed the point here. You have a responsibility to your customers to ensure your store or franchises under your banner do not gouge your customers. Do better.
  • MS
    Mary Serdula
    Dec 3, 2025
    5.0
    Kudos to Patrick Lee - attention to detail, quick, and friendly service.
  • SW
    Sandie Walker
    Oct 6, 2025
    1.0
    The item I shipped from this location was stolen from the package. The recipient of the package contacted to tell me there was a small hole in the package, but the paperwork with all my contact information inside was received. Thankfully, they called to let me know they had received the empty package so that I could file a claim.

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Decatur offer?

The UPS Store #6956 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.

Where is The UPS Store #6956 located?

It is located at 235 Ponce De Leon Pl, Ste M, Decatur, GA 30030, USA, inside Commerce Square.