United States Postal Service

2.2
140 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 100 S Thornton Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
100 S Thornton Ave, Dalton, GA
30720, United States

Hours

Reviews

2.2
140 reviews
5 stars
34
4 stars
6
3 stars
3
2 stars
7
1 star
90

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package deliveries, including packages marked as delivered but not received, and packages left in inappropriate locations.

Customer Service

Feedback indicates a significant number of complaints regarding rude and unhelpful staff, with some customers experiencing long wait times and difficulty reaching anyone by phone.

Staff Friendliness

Despite negative experiences, several customers praised specific staff members for their friendliness and helpfulness, particularly in person.

Operational Inefficiency

Many reviews highlighted inefficiencies in the postal service, including delays in mail delivery and poor handling of packages.
  • DS
    Damon Skiles
    Dec 30, 2025
    1.0
    These messages don't know how to move packages my package been there for like 3 days n aint moved once
  • MP
    Mercy Peterson
    Dec 26, 2025
    5.0
    Staff were very friendly and helpful, the process to apply for a passport was very streamlined, and staff put great care into the accuracy and quality of my documents and picture. Nina does an amazing job with the passport services!
  • DM
    Donna Mullins
    Dec 10, 2025
    1.0
    Worst post office ever went to I was lied to about who the postmaster is the real postmaster not someone pretending to be
  • OT
    One Step At A Time
    Dec 6, 2025
    1.0
    These guys don't care at all if they lose your package or deliver to the wrong address. There's new drivers now that also like to cram boxes so forcefully into the mailbox that it's difficult to get it out.
  • MZ
    Monika Zurawska
    Dec 5, 2025
    5.0
    Ladies working there are extremely nice and accommodating! Even went extra mile to ask if I need my mail on hold while I'll be away.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.