United States Postal Service

2.4
183 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 470 Dacula Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
470 Dacula Rd, Dacula, GA
30019, United States

Hours

Reviews

2.4
183 reviews
5 stars
51
4 stars
8
3 stars
3
2 stars
14
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly highlighting one employee, Kathryn, for her consistently poor attitude.

Mail Delivery Issues

Numerous complaints about undelivered or misdelivered mail and packages, with some customers alleging theft by postal workers.

Passport Services

Several reviews praised the efficiency and friendliness of staff during passport appointment processes.

Facility Maintenance

Customers noted poor exterior maintenance of the post office, including unkempt landscaping and locked drop boxes.

Communication Problems

Frequent issues with the post office not answering phone calls or responding to customer inquiries.
  • MA
    Monica Allen
    Oct 16, 2025
    1.0
    For years, my neighbors and I have been having issues with undelivered mail and packages that say they’ve been delivered to a locker parcel, but no key in the locker. USPS used to be amazing years ago, but now I’m scared to have anything mailed to my address because nothing important ever comes to me. I’ve complained about the same carrier multiple times, others as well, but nothing is getting fixed. They never answer their phone either. Customer service is a migraine, yet, I repeatedly have to deal with them because of incompetence!
  • KH
    Kendra H
    Oct 1, 2025
    5.0
    Came in for a passport appointment for our four month old and everyone was so great! The appointment started on time and Lawton did a great job capturing a picture of our baby.
  • SD
    Soumya David
    Sep 11, 2025
    5.0
    Amazing service, such friendly staff, so sweet with our kids when we came for passport services.
  • BG
    Beth G
    Aug 22, 2025
    5.0
    I’ve only had pleasant experiences at this location!
  • AZ
    Anthony Zarcone
    Aug 19, 2025
    2.0
    The Dacula Post Office is fine on the inside, but the outside looks like a grade school landscaping project. The "grass areas" are poorly maintained, the parking lot is filled with weeds growing through cracks in the pavement, and the trees in front of the post office seem like they haven't been pruned in years. This is my post Office, and it is embarrassing to go there.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.