Brand Certified
United States Postal Service
2.3(190 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
470 Dacula Rd, Dacula, GA
30019, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 470 Dacula Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.3
190 reviews
5 stars
53
4 stars
8
3 stars
3
2 stars
14
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being friendly and helpful while others, particularly Kathryn, are described as rude and unprofessional.
Mail Delivery Issues
Numerous complaints about undelivered or misdelivered mail and packages, leading to frustration among customers.
Passport Services
Many customers praised the efficiency and friendliness of staff during passport application processes.
Facility Maintenance
The physical condition of the post office is criticized, with reports of poor landscaping and cleanliness.
Communication Problems
Customers expressed frustration over the inability to reach the post office by phone, with many complaints about unreturned calls.
- FGFredo GironFeb 11, 20261.0Very rude customer service from the Indian lady. We went in there to submit an application for my daughter‘s passport. First thing she said was “do you guys have an appointment?” And we responded with “no, but we saw online that you guys accept walk-ins from 9 to 10 Monday through Wednesdays”. She then replied with that they’re trying to take that down from their website and then suggested for us to go to the Gwinnett County courthouse. I think that it was extremely unprofessional to turn us away when they had no other customers in the post office when we arrived during their walk in hours. Wouldn’t recommend going there if you’re looking for help
- SSsprig0701Jan 26, 20261.0This is by far the worst post office I've ever had the displeasure of having to deal with. The old "rain, sleet, or shine" motto does not apply to this one. If the Dacula, GA post office handles your mail, be sure to sign up for USPS informed delivery so you can see the mail that is not going to be delivered to your house each day. It's like the carriers just say "That's enough for today" and stop delivering mail whenever they feel like they've done enough each day. That's our tax dollars hardly at work for ya.
- OMolivia massenbergJan 14, 20265.0I had the best experience! I went to get my passport renewed after having lots of trouble doing it online. The man at the front was very sweet and friendly and the lady that helped me, Lawton made my passport services very smooth and quick. Thank you guys! Will definitely come here again if needed or recommend this location to others. I came on a Wednesday around 9:00 with an appointment.
- DDddev96Jan 6, 20261.0Disappointing experience with customer service today. I asked to speak with the supervisor (Munari) about a packaging/pricing issue. Instead of finishing with the customer she was helping and then listening to my concern, she dismissed me immediately and repeatedly dismissed me in front of other customers. The issue wasn’t even given a chance to be explained, and the public nature of the interaction was embarrassing and unnecessary. I’m not looking for special treatment—just basic professionalism, listening, and respectful communication. I hope the location addresses this, because no customer should be handled that way
- KGKristina GlanceyDec 22, 20251.0Lots of back and forth finding a package for the holidays - USPS finally found it but the overall experience was terrible (the case details were wrong, their contact number wasn't working so had to be there in person, etc.)
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 470 Dacula Rd offer?
This location provides mail and package shipping services, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos with an appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require an appointment scheduled through the online scheduler. Limited walk-in hours are available at select locations.
How much does a passport photo cost at the United States Postal Service?
The current fee for a passport photo is $15.
Can I rent a PO Box online and get it at this location?
Yes, you can search, reserve, and start the PO Box application online, then complete the setup in person at this Post Office.
What are the business hours of the United States Postal Service at 470 Dacula Rd?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM and Saturday from 8:30 AM to 12:00 PM. It is closed on Sundays.
Is 24/7 access available for PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with your local Post Office for specific access hours.
Where is the Dacula Post Office located in relation to this USPS location?
The Dacula Post Office is a nearby postal service location customers might consider for additional services or convenience.
What nearby facilities can I visit for event planning after my trip to the Post Office?
Porchè Weddings & Special Events is nearby and offers party and event planning services you might find useful after visiting the Post Office.
Are there local beauty salons close to the USPS at 470 Dacula Rd?
Yes, nearby options include Jior Couture and Kenishi Hair where customers can enjoy beauty and hair extension services.
Brand Certified Facts from United States Postal Service
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