United States Postal Service

2.2
418 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 525 Tribble Gap Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
525 Tribble Gap Rd, Cumming, GA
30040, United States

Hours

Reviews

2.2
418 reviews
5 stars
104
4 stars
13
3 stars
15
2 stars
9
1 star
277

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Delivery Issues

Numerous complaints about delayed and mishandled packages, with customers expressing frustration over unreliable delivery services.

Passport Services

Significant dissatisfaction with passport processing times and staff professionalism, with many customers reporting long waits and poor service.

Staffing Problems

Reviews highlight understaffing as a major issue, leading to long wait times and inadequate customer support.
  • EK
    Emma Kinyua
    Jan 2, 2026
    5.0
    I have received excellent customer service at this location twice now. The patience and helpfulness of the attendants is exceptional.
  • DF
    Debby Fisher
    Dec 23, 2025
    1.0
    We paid for 7 pkgs to go priority. They were placed in the bin at the post office on the evening of the 18th at the Cumming location. We received notice on 12/22 that the pkgs had not even been received until 12/22 at the Cumming location. Therefore our packages would not be delivered until 12/27 which is a stretch because some are going to TX and some to CA. Don't waste your money on priority mail unless you get it stamped at the desk. This has happened before. Priority means nothing. The postal service in GA is the WORST!!!!!
  • JR
    James Ryzhkov
    Dec 22, 2025
    5.0
    Pat (bulk mail) is one of the nicest staff and really gives the cumming location a huge boost.
  • TZ
    Taylor Zimmermann
    Dec 19, 2025
    1.0
    Shelley was the absolute worst. So rude and so unprofessional.
  • MS
    Mike Sliwinski
    Dec 11, 2025
    5.0
    Lori helped my wife and I with our passport applications and was a complete professional during our interaction. She was incredibly efficient and knew exactly what she was doing. All this while managing the line of people behind us. She's incredible.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.