United States Postal Service

2.2
408 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 525 Tribble Gap Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
525 Tribble Gap Rd, Cumming, GA
30040, United States

Hours

Reviews

2.2
408 reviews
5 stars
99
4 stars
13
3 stars
15
2 stars
9
1 star
272

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Efficiency

Many customers reported long wait times and inefficiencies, particularly during busy periods, leading to frustration.

Staffing Issues

Numerous reviews highlight understaffing as a major problem, contributing to slow service and customer dissatisfaction.

Package Handling

There are multiple complaints about lost packages and poor handling, with customers expressing frustration over delivery issues.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences with specific staff members who provided excellent service.
  • ED
    Elisia Dunwood
    Nov 12, 2025
    2.0
    I’m giving two stars because on the rarest of times when I do have to come into the post office the attendants are always kind. As for the delivery, this is the second time the driver has marked my package as I requested it to be held at the post office (see picture). The first time I had to go to the post office and Ms. Charmaine (hope I’m spelling it correctly) was gracious enough to legit hunt my package down. She ended up having to hold it for me until the next day because she wasn’t able to find it when I was there and had to ask around. Now this time, my package was yet again marked the same way and didn’t get delivered until today (2 days later). Like if your delivery load is too much for you to handle say that and ask for assistance. Or figure out a more reliable way for drivers to efficiently deliver their loads.
  • AW
    Ann walton
    Nov 9, 2025
    1.0
    The one staff member that’s the kindest and most helpful has been there a very long time. The remaining are rude.
  • JS
    Joe Schmow
    Nov 7, 2025
    1.0
    Lori doesn’t know what she’s doing. Wasted 40 minutes here.
  • GD
    Gabriel Andrew DiMonti
    Oct 28, 2025
    5.0
    This post office is great. From the employees to the efficiency, genuinely a fast and reliable experience every time. :)
  • KR
    Kim Romaner
    Oct 12, 2025
    5.0
    I showed up with my stuff in a bag, picked a box, and the female agent there gave me her tape dispenser and made the whole shipping process so easy!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.