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Brand Certified

United States Postal Service

2.2
(429 reviews)

Business Details

525 Tribble Gap Rd, Cumming, GA
30040, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 525 Tribble Gap Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
525 Tribble Gap Rd, Cumming, GA
30040, United States

Hours

Reviews

2.2
429 reviews
5 stars
111
4 stars
13
3 stars
15
2 stars
10
1 star
280

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others are criticized for rudeness and poor attitudes.

Efficiency

Several reviews highlight long wait times and understaffing, leading to frustration among customers, although some also mention efficient service during less busy times.

Passport Services

Many customers report negative experiences with passport services, citing long waits and unprofessional behavior from staff.

Package Handling

Numerous complaints about package delivery issues, including delays, misdeliveries, and poor communication regarding package status.
  • MC
    Mark Coussan
    2 days ago
    1.0
    This was once a very efficiently run Post Office. It's now complacent, poor customer service, and the attitude at the counter is obvious. After waiting 15 minutes with the line not moving at 9AM this morning I left, went to another post office on the corner of Bannister and 369 received 5 star service.
  • AA
    Abdullahi Ahmadu
    6 days ago
    1.0
    Horrible wait time genuinely horrible place is probably understaffed do not come here if you don’t want to waste your entire day waiting
  • RB
    Rachel Bilbo
    6 days ago
    5.0
    Bonita was amazing!! She was able to locate a lost package and get us the tracking number. Can't say enough good things about her. Thank you Bonita!
  • EH
    Elise Hendricks
    Feb 23, 2026
    5.0
    Lori was an absolute gem with helping with my passport photo. She knew what to do, got it done efficiently, and gave the best customer service ever!
  • JL
    Jessica Long
    Feb 9, 2026
    5.0
    Shelley and the woman with the red hair were friendly and helpful when I needed to send something certified with return receipt. Even though there was a line, we were in and out in minutes. One of the ladies in the back even came out to thank us for being patient. This location is convenient and easy to get in and out.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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