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The UPS Store #4473 in Cumming offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hwy 306 And 369 / Hammonds Crossing / In Publix Shopping Center.
Many customers reported rude and unprofessional behavior from staff, particularly from management, leading to a negative experience.
Staff Friendliness
While some customers praised the friendliness and helpfulness of certain employees, others consistently experienced unfriendly interactions.
Service Efficiency
Customers noted quick service at times, but also mentioned long wait times and inconsistent service quality.
Pricing Issues
Several reviews highlighted concerns about perceived overcharging for services, including fees for basic tasks like taping boxes.
Store Management
The management was frequently criticized for poor customer service and unprofessional conduct, impacting overall customer satisfaction.
TD
Timothy Douglas
Nov 12, 2025
5.0
Noah took great care of me.
MM
Melissa Mcnew
Sep 27, 2025
1.0
Terrible drop off.
TF
Tom Fairbrother
Sep 22, 2025
1.0
Dale the manager was extremely unprofessional and rude today. He raised his voice at my children and called them brats. I asked him to address me if he had an issue with my children. He then told me to please hurry up while I was signing documents I came into the store to get notarized. I asked him to relax and he replied that he wouldn’t be notarizing any do for me today and asked me to take my documents. I would never go there again.
BP
Billie P
Sep 22, 2025
5.0
Friendly, fast and convenient.
JW
Jacob Woods
Sep 18, 2025
5.0
Great store as always. Matthew warned me about saran wrap on some of the packages, saving me from getting overcharged. I accidentally brought a USPS package too and he said he'd drop it in the mail. Can't imagine why reviews are low. I've been coming here for years and never had a problem. The people at this store always go the extra mile.