Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4473 in Cumming offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hwy 306 And 369 / Hammonds Crossing / In Publix Shopping Center.
Many customers praised the staff for being friendly, helpful, and knowledgeable, especially under the new management.
Management Issues
Several reviews highlighted negative experiences with specific managers, citing rudeness and unprofessional behavior.
Service Efficiency
Customers frequently noted quick service and efficiency in handling shipping and printing tasks, although some reported long wait times.
Mixed Experiences
While many reviews were positive, a significant number of customers reported poor service and unhelpful staff, indicating inconsistency in customer experiences.
AL
Austin Ledgerwood
6 days ago
5.0
I was super stressed trying to ship a bunch of large Christmas presents last minute, but the team at The UPS Store made it such a great experience! Everyone was so polite, engaging, and helpful—especially the manager Matt, who was patient, super friendly, and really knew his stuff. They handled everything smoothly and made me feel totally at ease. Huge thanks—I’ll definitely be back!
DN
Danielle Nairns
Jan 5, 2026
5.0
I recently opened a mailbox here and had a great experience. The staff was friendly, efficient, and made the entire process quick and straightforward. You can really tell there’s been a positive change since the new ownership took over—customer service feels much more attentive and personal. Davis, the store manager, was especially helpful and professional. It’s clear this location is being run with a focus on service, and I’m happy to recommend it for shipping, printing, or mailbox services.
RM
Renaissance Marine
Jan 5, 2026
5.0
We recently had our business’s promotional materials printed here—including business cards, flyers, and brochures—and the entire process was seamless and efficient. Pricing was reasonable, and the new store manager, Davis, was extremely helpful throughout. It’s refreshing to have a personal, hands-on experience rather than a nameless, faceless online order when producing business materials. The location recently changed ownership, and the new operators have clearly elevated both the service and overall experience.
BL
Brian Long
Jan 5, 2026
5.0
I’ve been going to this UPS Store location for years and have definitely noticed a positive change since the recent ownership transition. On my most recent visit, I had a large number of boxes to ship and Matt went above and beyond to help. He took the time to walk me through the best shipping options instead of rushing the process, which I really appreciated. Great customer service and a clear improvement overall. I’ll definitely keep coming back.
LM
Lori McLaughlin
Jan 4, 2026
5.0
Great experience shipping out some orders from this UPS location. Davis was knowledgable and patient as he helped me determine the most cost effective way to send several packages. He also gave me some ideas on how to make my shipping process smoother in the future. I will definitely be back to this location.