The UPS Store

2.2
313 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6023 in Conyers offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Crossroads At Conyers Shopping Center - Flat Shoals And Hwy 138.

Details

  • DeliveryNot available

Location

The UPS Store
863 Flat Shoals Rd SE, Conyers, GA
30094, United States

Hours

Reviews

2.2
313 reviews
5 stars
80
4 stars
13
3 stars
3
2 stars
8
1 star
209

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff described as rude, dismissive, and unhelpful.

Long Wait Times

Many customers reported excessively long wait times, often with only one employee available to assist a crowded store.

Inconsistent Policies

Customers expressed frustration over inconsistent pricing and policies, particularly regarding packaging and tape charges for returns.

Mixed Employee Performance

While some employees received praise for their helpfulness, many others were criticized for their negative attitudes and lack of professionalism.
  • PP
    Price Credit Consulting / VEE PRICE
    Jan 3, 2026
    5.0
    Love this place
  • TG
    Taylor Gwinn
    Dec 22, 2025
    1.0
    Terrible experience. The guy in charge of fingerprinting was completely clueless and a waste of time. Outside of maybe shipping a package, don’t utilize them for any other services. Guy was very incompetent
  • RO
    Renee O'Neal
    Dec 16, 2025
    1.0
    I hate this hub. They never have the same price shipping in store than online. They NEVER have the printers available. The staff is so rude and unhelpful. Online says one thing, but they tell you the opposite. There is only ever one person working, so you have to wait forever for your turn, just so they can say they can't help
  • AC
    Alinton Charles
    Dec 8, 2025
    1.0
    This store is the worst. All the employees act like they don’t want to work and the lines are always stretching outside the store
  • SD
    Sonia Durham
    Dec 7, 2025
    1.0
    I arrived approximately 12:45-long line, but prepared to wait. The older Caucasian was a bit snappy, but I chalked it up to being exhausted bc store was crowded and customers were flowing in. I’m returning work equipment and was told I would need to pay $17+ for a box since there was only 1 label and I had packed 2 boxes. I unsuccessfully was able to secure another label from company. Next, spoke with an older foreign guy who said he could assist, but after a couple exchanges, he finally attempted. He stated that he would need an address to ship to. I asked if he could he use the address from label on the first package, he told me no and that I had to provide address, according to instructions. It is now 2pm, so I told him to pack my items back up the way he unpacked them and seal my box. He started saying it wasn’t his fault…a few unnecessarys were exchanged, but it was like he couldn’t stop with the comments. So, I LOUDLY asked, are you seriously arguing at me, in front of all these customers, when all I need you do is to re-pack my crap so I can leave?? Only then did he stop commenting. The rudeness and disrespect I encountered was crazy. I’ve been in customer service for several years and that behavior is intolerable. I am very mild mannered and for me to raise my voice in the way I did m, was very unnerving. If I could rate this store a ZERO, I would.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:30 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Conyers offer?

The UPS Store in Conyers provides packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.