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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3916 Milgen Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
378 reviews
5 stars
89
4 stars
14
3 stars
15
2 stars
12
1 star
248
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported consistent problems with mail and package deliveries, including misdelivered items, packages marked as delivered but not received, and delays in delivery.
Customer Service
Feedback highlighted a lack of professionalism and helpfulness among staff, with many customers experiencing rude or unhelpful interactions.
Staffing Problems
Many reviews mentioned understaffing at the post office, leading to long wait times and inadequate service.
Management Response
While some customers noted positive experiences with management addressing issues, many others felt that complaints were ignored or inadequately handled.
Overall Satisfaction
Overall, customer satisfaction is low, with many expressing frustration over the service quality and reliability of the postal service.
- JJJESSEOct 14, 20254.0I Love this post office Even tho the safehouse closed before I could get a forwarded address my mail still got to me thanks . 3826 3rd avenue, Columbus GA. 31904
- JMJessica MaehrOct 8, 20251.0They are always slow and never deliver packages on time. I have to go to the post office and pick up... What's the point of raising prices and delivering anything if I still have to come up there??? The workers have become substandard at this location... Every chance I get I use a different delivery service... If DoorDash delivered mail then I would use them instead... Funny how the app says it's out for delivery while they are at my complex but I never get the packages because they won't put them in our boxes... Our whole complex has the same problem and we are so tired of it... I've complained several times but to no avail... People just don't want to work for a living anymore...
- MGMark GardnerOct 1, 20251.0The phone number and automated system is completely broken. It hangs up on you for almost any option. Says to ask for a representative. If you respond, it hangs up. If you press key prompt for information. It hangs up. It asks if you want to be directed to the website. You say no, it hangs up.
- YJYakki JayySep 27, 20251.0The mail carriers are extremely sorry. It’s no way that I have resided at the same address for the last 5 years and I consistently have issues with my mail. Whether there is other people’s mail in my box or not receiving my mail at all this is ridiculous! I’ve requested a search be done, and I keep receiving “it was delivered” updates and notifications which is false. Lazy bunch I tell you the truth! I’ve had everyone’s mail in my box that resides in my apartment complex before, it doesn’t get any sorrier than that. Do better!!!!
- ASAR SypherAug 29, 20251.0I finally got off work early today and drove out to Milgen Road to pick up a package because that’s where my tracking number said it was located. I figured I could get my package a day early. Nope, I got to the counter and I was denied Service because the ONE PERSON that was working had to go pick up his child from school because he would’ve gotten in trouble for being late. Mind you, this is before 3 PM. Attention USPS, you do not have enough people working at the Milgen Road 31907 location. You completely wasted my time Because you don’t have enough personnel to run a location. Absolutely ridiculous. But don’t worry I got in contact With an agent and filed a complaint and got a case number.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Columbus, GA?
The United States Postal Service is located at 3916 Milgen Rd, Columbus, GA 31907.
What services does the United States Postal Service at 3916 Milgen Rd offer?
They offer mailing and shipping services, money orders, Post Office™ boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office location?
Yes, thousands of Post Offices including this location accept first-time passport applications for the U.S. Department of State.
Do I need an appointment for passport services at this United States Postal Service location?
Most Post Offices that offer passport services require an appointment using the online scheduler, although limited walk-in hours may be available at select locations.
Does this location provide passport photo services?
Yes, but you should make an appointment using the online scheduler for first-time passport and photo services.
Can I rent a PO Box online for this Post Office?
Yes, you can search, reserve, and set up a PO Box online through the USPS website before completing the process in person.
What are the lobby access hours for PO Boxes at this United States Postal Service location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, though hours may vary. Check with this local Post Office for exact lobby hours.
What nearby places can I visit around the United States Postal Service at 3916 Milgen Rd?
Nearby places include The Foundry Church, Columbus Phenix City Inventors Association, and SecurCare Self Storage, which you might want to visit before or after your postal errands.
Are there any nearby services that complement a visit to the USPS location at 3916 Milgen Rd?
Yes, nearby services include Miles HR Enterprise for event photography and ABC Supply Co. Inc. for building supplies, which could be useful depending on your needs.
Is there convenient transportation or landmarks near the USPS location at 3916 Milgen Rd to help customers find it?
The USPS location is near prominent places such as United States Postal Service branches nearby and The Foundry Church, which can serve as helpful landmarks for navigation.