The UPS Store

4.2
367 reviews
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Business Details

3201 Macon Rd, Columbus, GA
31906, United States
(706) 568-1600
https://locations.theupsstore.com/ga/columbus/3201-macon-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2561 in Columbus offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cross Country Plaza Across From The Publix Grocery Store..

Details

  • DeliveryNot available

Location

The UPS Store
3201 Macon Rd, Columbus, GA
31906, United States

Hours

Reviews

4.2
367 reviews
5 stars
285
4 stars
10
3 stars
3
2 stars
6
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Jessica and Glenda received numerous commendations for their exceptional customer service, with many customers highlighting their friendliness, patience, and willingness to help.

Staff Professionalism

Customers consistently noted the professionalism and knowledge of the staff, particularly praising Jessica, Glenda, and Zuri for their helpfulness and efficiency.

Store Environment

The store was frequently described as clean and welcoming, contributing to a positive customer experience.

Mixed Experiences

While most reviews were positive, there were some complaints regarding slow service and a negative experience with a specific employee, Savannah.

Convenience

Customers appreciated the convenient location and efficient handling of shipping and printing needs.
  • SD
    Sherrell Dowdell
    2 days ago
    5.0
    Zuri’s Customer Service was impressive with professionalism and a great attitude! He was very kind and knowledgeable of his job. And he went above and beyond to provide the best Customer Service to us today! Thus, he is certainly a “Five Star” Team Member!!
  • DH
    David Holland
    5 days ago
    5.0
    Loving the new look inside the store! It was comforting to note the same friendly faces were still behind the shiny new counters.
  • MP
    Michelle Parson
    Nov 8, 2025
    5.0
    Jessica was amazing not only was she quick with getting my package sorted I had some papers I needed faxed and was having issues. She was knowledgeable and beyond kind and patient. So def see her for any issues. Thanks Jessica
  • VP
    vicki pallesen
    Nov 4, 2025
    5.0
    This place really helped me our more than they know. I had been scammed and mailed a package to someone in Fl. I realized my mistake and called UPS in Fl. The package was on a truck out for delivery. It was to be delivered by 8:30 a.m. They cancelled the delivery for me and rerouted my package to UPS on Macon Rd. The package contained highly important contents. I picked up the package and later the manager David Holland called me to discuss the whole story. He was great and gave me some useful information regarding the whole ordeal. They are the best!!!!!
  • AB
    Angelica Beene
    Nov 2, 2025
    5.0
    I have to leave a review specifically for Jesica. She provides next-level customer service! I came in with a complicated shipping request for my Amazon return. The store was busy, but Jesica handled everything with such speed, expertise, and a genuinely warm smile. She found the perfect, most affordable solution and made the entire process completely stress-free. She is a true asset to The UPS Store, and because of her, I will be back!
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2561 in Columbus offer?

The UPS Store #2561 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.