The UPS Store

Reviews

• DG

  Dnj Goitwell

  Mar 30, 2026
  5.0
  Nice staff
• JS

  J. Shorty

  Mar 27, 2026
  5.0
  Great Customer service!!
• IR

  Isachi Rodriguez

  Mar 25, 2026
  1.0
  I have been using UPS at other locations for my Amazon returns for years and I have never had to purchase a box and pay for the label to be printed. I contacted Amazon and was told that UPS should not be charging to print the labels and the merchandise should be accepted in the original package. Very poor customer service I will not be coming back.
• DC

  DeAndrea Camp

  Mar 24, 2026
  1.0
  Horrible experience. I went Saturday to drop off a return. Only to realize that they put the incorrect label on the package and now the package is lost. Anel informed me on Sunday that the package would be scanned after 7pm on Monday evening once it reached Acworth, that never happened. She was also quite rude. I called yesterday and spoke with a man that repeated the same lie. Now, my sons vest is lost and I have no package and now have to figure out how to file a claim. Save yourself alot of money and time and take your package somewhere else to be received. I will never use this store again. They provide false information to get you out of the store and off the phone and they are rude and unprofessional.
• DH

  Dayln Harris

  Mar 11, 2026
  1.0
  Went to send off an Amazon return. All I needed to do was drop off a package. Show a QR code and let the associate tape and print the label. She told me I needed to put the item ( that was in the ORIGINAL MANUFACTURER BOX) it had to be in an Amazon box or else she couldn’t process the return. I have returned multiple problems. She kept saying it’s “customer pack” I did not pick customer pack as that I could let them handle all the labels, boxes, etc. And said “well Amazon may not allow you to get a refund if it’s not in an Amazon specific box. Which it was not shipped in.

Frequently Asked Questions About The UPS Store