The UPS Store

3.4
150 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2844 in Cartersville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Wal-Mart And Lowe's Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
269 Marketplace Blvd, Cartersville, GA
30121, United States

Hours

Reviews

3.4
150 reviews
5 stars
83
4 stars
5
3 stars
3
2 stars
4
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness and friendliness, particularly highlighting employees like Inez and Amarion for their exceptional service.

Efficiency

Several reviews noted the quick and efficient service, even during busy times, with staff managing to assist multiple customers promptly.

Organization Issues

There were complaints about poor organization and management, including issues with package handling and staff being unhelpful or rude in certain situations.

Store Hours

Customers expressed frustration over inconsistent store hours, with multiple reports of the store being closed during posted hours.

Pricing Concerns

Some customers felt that pricing for services, especially related to packaging and returns, was excessive and not transparent.
  • MC
    Meghan Conroy
    Nov 5, 2025
    5.0
    I love the owner and the staff. Always excellent service and enjoy doing business with them. My box is there so I’m in there almost daily.
  • WA
    Walk About RV Adventures
    Oct 30, 2025
    1.0
    Lady in the store is very rude, she refused to accept the amazon return unless i purchased a brown box, she said they can't accept returns any other way, i refused and made contact with Amazon, they advised she is incorrect and that it can be returned in the manufacturers box and doesn't need to be in a brown box, i believe this is the store locations personal rule to create revenue for the store, thankfully amazon changed the return to the local staples store where i had no problems at all, i will not go back to this UPS store ever again.
  • CS
    craig scaletta
    Oct 29, 2025
    5.0
    Wonderful experince. No long lines or rude people. Everyone was very helpful. Thank You everyone! Will glady go back!
  • KK
    kevin
    Jul 1, 2025
    1.0
    I recently took several Amazon returns to The UPS Store, expecting a simple drop-off. Instead, it turned into a complete headache. During my visit, two of my items couldn’t be processed for return. For the one item that was accepted, the staff somehow mixed up the barcodes with another product. When I got my return confirmation and noticed the error, I immediately called the store for help. Over the phone, they told me to come back in so they could fix the mistake. So I wasted more time driving back, only to be told there was “nothing they could do” because the package was already loaded on the truck. No apology, no solution, nothing. Now I’m stuck dealing with a messed-up return, and I’m out both time and gas for multiple trips. This store clearly has poor organization and terrible customer service. I will definitely avoid using this location in the future.
  • RW
    Rhonda Williams
    Jun 19, 2025
    5.0
    I want to give a huge shoutout to Amarion! The day I came in I had several packages. Without me even asking he asked where I was parked and helped me load them in my Truck. It’s awesome to experience such excellent customer service. Then today, I had a great experience with Tiana over the phone. She exhausted all of her resources to locate my shipment. I appreciate them! Thank you and keep doing an amazing job!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Cartersville offer?

The UPS Store in Cartersville offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.