The UPS Store

Reviews

• LF

  Louise Foster

  Feb 10, 2026
  5.0
  The staff goes above and beyond to help. Hailie was especially wonderful and patient with an International package that I needed sent today.
• RT

  Refet Tasdemir

  Feb 6, 2026
  1.0
  Very disappointing customer service. The woman at the counter could not even locate the IRS mailing address and had to ask multiple coworkers for help. Once the address was finally found, she attempted to charge me $150 to ship a single sheet of paper using ground service. When I pointed out how unreasonable that was, she suddenly offered a much cheaper option for $17, which felt misleading. After I declined, she gave me an attitude and said I had wasted her time—despite the fact that the delay was caused by her lack of knowledge about IRS mailing requirements (which often only list city and ZIP code). Unprofessional, poorly trained staff, and an unpleasant experience overall. I will be taking my business elsewhere.
• LC

  LaTosha Cheeseboro

  Jan 28, 2026
  5.0
  This location is always fast, efficient, and everyone is super friendly!
• BP

  Brian Patterson

  Jan 24, 2026
  5.0
  I wish all customer facing people were like the ones at this store. Great, fast service!
• NM

  Nathan Martin

  Dec 30, 2025
  1.0
  For the last 2 years I held my cool at this location. During Covid, I gave them a pass but this is the last time I will step foot in this door nor give them any business. The rude attitude expressed by others here is exactly the problem. They HATE amazon returns and will give any customer with an Amazon return a hard time. Today we went in to drop off some amazon returns. They box and they label. They tried again to extort a fee claiming that they cannot accept as is. They have attempted these extortion fees multiple times in the past. When trying to explain to the lady that's how Amazon created it, she threw up her hands, almost broke into tears and stormed off. We were then approached by a lady manager/owner/whatever (yes, I know what your name and role is) to be told not to speak to her employee like that. Speak like what? The truth. There was no raised voices, no inappropriate language on our part. So this new conversation goes nowhere and I ask her to scan our other pre-labled items so we can leave for which she showed her true incompetence. She says she has nothing to scan. I forcefully flipped the box upside down for her to see the label and she literally tells me not to throw boxes at her. Get a life lady. I dont need two emotionally challenge people who are completely wrong to get an attitude with me. Your employee raised her voice to my wife when I stepped in and then not being able to handle the push back, storms off. You telling me that you are UPS Store and not UPS is sure closer to UPS and Amazon than I am. I didnt sign a contract with UPS or Amazon. Attempted extortion and a denial is not a way to run a business. Blurting out nonsense and making claims that did not happen is equally disturbing. Go back and watch your own security footage. Maybe you can learn something from it. Furthermore, how dare you agitate the remaining customers in your store when one of these guys calls me the clown when he walks in half way through our interaction. You literally almost single handily escalated a situation when I was walking out the door to something far darker than it had to be. You asked me to leave. I was leaving when you had to open your big mouth again. We left your store and promptly went over to the Birmingham location WHO HAD ABSOLUTELY NO PROBLEM taking the packages as is. We even got the refund from Amazon already. So, you were wrong. And you are a cheat. And for your attitude, I am now going to make it a habit to trash this location everywhere I possibly can. It does not end here. I have already made the appropriate notifications to Amazon and UPS corporate. A few more cut and pastes of this review and then maybe I will stop. But not until it hurts your business.

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