The UPS Store

Reviews

• LS

  Leanne Solomon

  Nov 12, 2025
  5.0
  The staff is so helpful . I brought in an item without a box . It was heavy and an awkward size. The associate found the best packaging and price. She was so helpful and kind
• FG

  Frank Gomez

  Nov 5, 2025
  5.0
  Well run location!
• AK

  ann kompsi

  Oct 24, 2025
  1.0
  One person! Waited forever just to drop off!!!!!
• AP

  Amanda Polen

  Sep 19, 2025
  1.0
  Horrible Experience with UPS – Unresolved Issues, Costly Mistakes, and Terrible Customer Service I have had an absolutely nightmarish experience dealing with UPS, and I feel compelled to share it with everyone I know so that no one else has to go through what I did. What started as a simple issue has turned into a nearly two-week-long ordeal filled with frustration, financial loss, and time wasted. Over the course of my attempt to resolve this issue, I called UPS multiple times, speaking with at least five different representatives. None of them spoke clear English, and every conversation felt like I was talking to someone who didn’t understand the urgency of my situation. I spent over six hours on the phone in total, trying to explain my issue to one person after another, but each call only led to more confusion and no real progress. Despite my repeated efforts to get my problem resolved, the issue remained unaddressed after almost two weeks of constant follow-up. To make matters worse, I’ve been forced to pay over $500 in additional fees because of their incompetence and negligence. The financial impact is just one part of the story – I’ve also had to take time off work to deal with this mess, which I can’t afford. To say I’m frustrated would be an understatement. UPS’s lack of accountability and terrible customer service has made this situation significantly harder. I will absolutely be sharing my experience with everyone I know and will do everything I can to prevent anyone I know from ever doing business with UPS. This company’s complete disregard for its customers is unacceptable, and I would advise anyone reading this to think twice before trusting UPS with their important shipments. I will never use their services again.
• RL

  Raven L.

  Sep 10, 2025
  1.0
  Extremely rude, before I was told it was a $1 to tape a box she rudely told me I can buy some brand new tape from their store if I want to re-tape my box. I’ll gladly pay $1 for tape but for her to not offer that as the first available option is ridiculous! 1st and last time going to this UPS store. This location isn’t doing a great job of representing the “UPS” brand.

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