The UPS Store

Reviews

• HH

  H

  1 day ago
  5.0
  Five stars to the young guy... he creates the absolute best customer experience. Including and not limited to very efficient and knowledgeable service! Thanks UPS Buford Mall location😊
• LB

  Laurie Burden

  Apr 22, 2026
  5.0
  Jessica was very helpful and pleasant
• SN

  Sal N

  Feb 17, 2026
  1.0
  There are thieves and scammers working within the organization. My mom sent me a care package (worth over $300) before I start my chemotherapy. She paid the over $150 2nd Day Air fee and was guaranteed that the package would arrive by 10:30a on the 2nd Day ( from Palm Coast, FL to Cumming, GA). Within the 1st 48 hours of shipping, we noticed that the package was still in Jacksonville, Florida (which is a 1 hr drive from Palm Coast). We called customer service and they are not sure why but assured us the package we would still be there on time. Thats strange because it was scheduled to be delivered by 10:30a the day it left Jacksonville, FL at 8:03a. The next morning we checked and the package was now moving but was in Atlanta now well after the guaranteed time. Needless to say, we didn't get our package that day. On day 3, we saw that the package arrived on Buford, GA however 2 hours later, we received a notification that the package is missing and that a claim has been filed. Another notification stated that the box was empty and the box was discarded. Being that this is our 1st time doing this, it was a very disheartening and overwhelming experience. I really needed that package as there was food and medication that I needed to help me throughout my chemotherapy treatment journey. The fact that someone at the UPS Buford facility opened up the package and took what was inside is cruel and evil. Than made the decision amongst themselves to file a claim without our approval is disappointing. I hope UPS look into this matter and take it very seriously and hold all individuals involved accountable.
• DS

  Domonique Tate Sells

  Feb 10, 2026
  5.0
  I had a great experience at this UPS Store. The team was very helpful and knowledgeable, and they made the entire process quick and easy. It’s always a relief to walk into a place where the staff knows what they’re doing and genuinely wants to assist. I appreciate their professionalism and excellent customer service.
• BT

  Brianna Thomas

  Feb 5, 2026
  5.0
  Wonderful experience overall. I came to get a passport photo printed. The associates anticipated my needs and offered to provide a more professional-looking photo for my ID, underscoring the importance of meeting the correct dimensions and aesthetic requirements for government approval. They took a much better picture than the one I previously had and helped make the rest of my passport renewal process go very smoothly.

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