United States Postal Service

2.3
202 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2030 Buford Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2030 Buford Hwy, Buford, GA
30518, United States

Hours

Reviews

2.3
202 reviews
5 stars
56
4 stars
7
3 stars
5
2 stars
10
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude staff, with many customers experiencing unprofessional behavior and lack of assistance.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over repeated delivery mistakes.

Long Wait Times

Many reviews mention consistently long lines and slow service, leading to dissatisfaction among customers.

Mixed Experiences

While some customers report excellent service and helpful staff, others have had negative experiences, highlighting inconsistency in service quality.
  • EG
    Erika Galeano
    Jan 2, 2026
    1.0
    This place has horrible customer service!! The people that work there are miserable and rude. They all need to be fired and replaced with nicer ppl that are happy
  • FW
    Furong Wang
    Jan 2, 2026
    1.0
    Disgusting service. I just came here to consult with my closure of my business account and withdraw my deposit. The lady who greeting me was very nice and friendly. However she said they couldn’t help me out with the issue and suggested me to do that online. I tried to explain to her that I deposit my money on counter and I already closed my business bank account so I probably can’t withdraw my money via banking and asked if they could give me the costumer service number. When I was doing that I already moved from the counter and the lady who greeted me started to serve another customer. I was not on the way to block anyone . I just detained there no longer then 10 seconds the other staff yelled at me and requested me to leave very rudely . I was confused because I did nothing wrong and the whole process was taking no more than 2 minutes. Then the supervisor came over to ask me to leave otherwise they would called police. I asked an apology from the rude employee then I would leave. The supervisor didn’t respond to my request and called the police. A few minutes later the police arrived and talked to me. I explained what happened and the policeman got the customer service number for me and I left the disgusting place. I just wonder that is the way the USPS serve their clients? You have to call police to hand over the customer service number to clients? This is the daily routine work for our policemen to be called to help the clients to get customer service number? Are you sure it not an abuse and waste of the police department service and our taxpayers money? It’s really ridiculous and disgusting, unacceptable and intolerable! I am waiting an apology from the manager!
  • SS
    shilpa shasthri
    Dec 31, 2025
    1.0
    She would not listen!!!!!! One package and a delivery date question. I was not allowed to complete that. She made me step out for 5 times as she didn’t want to listen to me without me paying for something. I’m gonna accept giving them that one star cos she made sure I paid double the amount that was necessary for the shipment. Hats off to the lady for doing her job extremely well for USPS. But for customers, that was a bullying! I was not allowed to complete my sentence to ask for what I wanted. She just put me to the side unless I had payment in hand. It was a nasty feeling for the start of the day. I got taken for a package with love to my family. USPS, I know it’s a business. Holiday time and all!! But that was just mean. I complained to my family about it. Got told “USPS is USPS. What can you expect?”
  • SJ
    SHERRI B JONES
    Dec 27, 2025
    5.0
    Very friendly clerks
  • IM
    Iryna Mikhailenko
    Dec 23, 2025
    2.0
    I am contacting the employees of this branch. Since December 15, the parcel LN066559988UA has been lying in your branch and for 8 days you have not been able to deliver it to the recipient.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.