United States Postal Service

2.3
197 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2030 Buford Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2030 Buford Hwy, Buford, GA
30518, United States

Hours

Reviews

2.3
197 reviews
5 stars
55
4 stars
7
3 stars
5
2 stars
9
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding staff professionalism; some employees are praised for their helpfulness, while others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about misdelivered packages and slow processing times, with many customers expressing frustration over lost mail.

Long Wait Times

Customers frequently report long lines and slow service, often due to insufficient staff during busy hours.

Facility Conditions

The post office is described as unclean and poorly maintained, with issues like broken equipment and inadequate air conditioning.

Mixed Experiences

While some customers have had positive interactions, many others report negative experiences, indicating inconsistency in service quality.
  • SJ
    Simahj James
    4 days ago
    5.0
    Ms. Trina was such a delightful help with sorting my issue regarding a misplaced package. Start to finish she was amazing and so sweet! Thank you
  • DH
    Dream High
    Oct 18, 2025
    1.0
    I stayed home all day today waiting for my package. However, the tracking information says the carrier attempted delivery at 1:09 PM and left a notice because no one was available. This is not true — we were at home the entire time, and no one came to our door. I also checked our security camera and there was no delivery attempt at all. This is not the first time this has happened. In the past five years living here, we’ve received about 20 times packages and letters that belong to other addresses, which shows repeated delivery mistakes in my house or mailbox Please investigate this issue and make sure the package is redelivered as soon as possible. 10/18/2025
  • JC
    Julian Castaño
    Oct 16, 2025
    5.0
    I come to this post office frequently since I sell a lot of my old things on ebay. I always have a good experience with the staff, especially Andrew. They’re quite knowledgeable with any questions I ask as well as efficient. I have seen them able to handle themselves professionally despite how busy it can get. This post office has a welcoming atmosphere to top it all off.
  • KC
    kev C
    Oct 11, 2025
    1.0
    Staff is not nice to the customers. Very rude and aggressive for no reason
  • HW
    Heather wood
    Oct 2, 2025
    1.0
    Disgusting! I come here all the time and have never run into what I did today. I needed two pieces of tape and I was told to buy a whole roll of tape. Julia was unkind and unwavering! Will never come here again. Even if she tried to charge me a dollar.. that would have been better! I had prepaid label from a company and I was on my lunch break! I'm not spending $10 for a roll of tape for two pieces. Unbelievable truly!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.