United States Postal Service

2.2
141 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 805 Gloucester St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
805 Gloucester St, Brunswick, GA
31520, United States

Hours

Reviews

2.2
141 reviews
5 stars
33
4 stars
7
3 stars
4
2 stars
4
1 star
93

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with packages being marked as delivered but not actually received, as well as frequent misdeliveries to incorrect addresses.

Customer Service

Many reviews highlighted rude and unhelpful staff, with complaints about long wait times and poor communication.

Operational Efficiency

Customers expressed frustration over slow service, including delays in mail delivery and inadequate staffing during busy hours.

Tracking Problems

Several customers noted discrepancies in tracking information, including false claims of delivery attempts and packages being held without request.

Positive Staff Experiences

A few customers praised specific staff members for their helpfulness and professionalism, contrasting with the overall negative feedback.
  • SR
    Salvador Rubalcava
    Oct 16, 2025
    1.0
    Terrible service. That is what a monopoly does. You get what you get. The postal service should end. Overnight does not mean overnight, lost package. Places with this rating go bankrupt, but this is bankroll by taxpayers.
  • JJ
    James
    Sep 17, 2025
    1.0
    Horrific usps fill with incompetent people!! There’s no sugar coating this. Marking something as delivered doesn’t mean it’s delivered. Oh and the people up at the office will cover for the drivers which makes it a whole lot more suspicious. I once had a $400 package vanish even though it was marked as delivered. My mailbox is in a complex so there’s no breaking in without noticing. I once had someone lose a $400 package went up to the office the lady said it was probably delivered to wrong address like it’s no big deal. So then I reordered after Amazon gave discount and come to find out she’s the one delivering and didn’t even have my second package on her vehicle even though it’s 8pm and it’s telling me it’s going to be delivered today. So I then had to confront her after waiting for the usps truck and she tells me to FOLLOW her back to the office at 8pm after she took her sweet ole time delivering the rest of the packages to the people at my complex. Saying UTTERLY USELESS is still being nice.
  • CF
    Conquista Ferguson
    Sep 15, 2025
    1.0
    USPS is horrible, for the past few years I have had problems not receiving my mail, either it’s not delivered or goes into someone else’s mailbox and I never get it. The delivery person is supposed to carefully check the mail to assure it goes into the proper mailbox and they’re not doing this.USPS really needs to do something to better serve the community when delivering packages and mail. Poor Service USPS y’all are ridiculous with delivery.
  • RE
    Ryan Elson
    Sep 10, 2025
    1.0
    Rude staff.
  • LH
    LK H
    Aug 27, 2025
    1.0
    Most of my brother package is mark as deliver early but the is delivered 3 to 2 weeks later. Last 2 incident I have place an order from Amazon to be shipped to my brother directly has been marked as delivered but never received. First one was showing in tracking as left in parcel box but no parcel box keys was left in my brother mail box. 2nd item order the tracking claim attempted delivery yesterday and would be home at usps for pick up, this morning shows as arriving late but today attempted delivery but mail box is full? His mail box is not full. It’s an apartment cluster mail Box and they should be providing him with key to parcel mail box. I could never imagine that postal service in small city could be so aweful. Complaints have been filed but usps customer service is saying can only forward feedback to local post office and recommend us to contact merchant for resolution.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.