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Visit your local Post Office™ at 15 Franklin St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
15 Franklin St, Avondale Estates, GA
30002, United States
Hours
Reviews
4.1
117 reviews
5 stars
85
4 stars
7
3 stars
2
2 stars
3
1 star
20
- DWDarren WarnerOct 23, 20255.0Teller was very polite and professional.
- RWRobert WilliamsSep 9, 20251.0I just moved here to the area from out of state and this is my local post office which is 5 minutes from my house. Not a very friendly location at all. The neighborhood itself is so welcoming but the staff at this post Office is not. Or the one individual work here is not. I call the 1 800 number and they informed me to visit this locate to fix my problem. She did not care that I had a problem and when I asked her another question she responded I told you once before "I can't help you here. Obviously I didn't hear you. And now I need to drive 10 mins to another location and I help they can help.
- JHJohann Qua HiansenAug 12, 20255.0I waited until to see if all my packages and letters reached their destinations from inside Georgia to Indiana and to California. Sent 9 packages/letters and all of them arrived safely. When looking at post offices in the Atlanta area, I was shocked at how low the ratings were for other locations. Friends recommended I make the trip out to Avondale and I even took the Marta before walking. So glad I did. Service was friendly, courteous, and efficient. I apologized to both the lady who helped me and the other clients as I had so many things to send. They were all kind and understanding. Thanks so much USPS Avondale Estates!
- CCC.Jul 31, 20251.0This place has gone downhill *considerably* in a number of ways. They started closing the lobby at 5:30 pm sometime in the middle of last year, which is a huge inconvenience if you don't get off work til 5 pm (or later) and have to travel across town. Recently, I left work early just so I could make it by 5:30 to check my PO box. I am not able to check it regularly anymore since they started closing the lobby. I have to make changes to my schedule just to get there before 5:30 so I can barely make it to get my mail. On this particular day, I arrived at 5:26 and the door was locked. There was an attendant inside who refused to open the door, visibly shaking her head no at me. All I wanted to do was check my PO box and I arrived before their posted closing time. I tried to reason with her through the glass telling her, "It's not 5:30 pm yet and I just need to get my mail." She walked away and would not acknowledge me further. It was incredibly frustrating. Important documents and packages are seemingly held hostage because they close the lobby at a terrible hour when most people would need it, and then lock their doors early and refuse to let patrons in to get their own mail. Additionally, I've had packages be placed in my PO box months late. An example is: A package of mine arrived at the post office in March but it was never placed in my box. When I asked about it, attendants told me they didn't know where it was & that it was still likely at the distribution center. Months later, in mid-July, the package suddenly appears in my box with the original March delivery confirmation written across the top. The package had been sitting idle in the post office for months. Other mail documents of mine simply never arrived. Despite seeing the images on my Informed Delivery account of incoming mail, those pieces never arrived and when I have asked about them, I have been told by attendants that they don't know where my mail is, often saying that it's still at the distribution center. It has felt to me like an easy excuse to give instead of making the effort to search the facility to locate missing mail. When I first started using this post office, things seemed to run really well. But that has not been my experience in the last 12+ months. It's been one frustration after another. I am not sure what changed, but it has definitely declined.
- NRN RJul 31, 20251.0I miss the old crew that retired in this location! today I went to send a few packages to Puerto Rico, and the lady that was working there was not only rude but not knowledgeable of her job,and could not find the address. I have never had a problem before, I’ve been sending packages to my family, using the one and only address they have. Never encountered any problems with the old staff that retired. This lady, has zero customer service, and no desire on going maybe the extra mile to figure out an address outside the mainland US,(although PR is a colony of the U.S., which I doubt she knew)In the end, I got my packages back, because she kept asking me if I wanted to proceed, which I have never had anyone asking me that. I don’t know if she thought I did not speak English. I might have an accent, but I speak four languages. I’m pretty sure more than she does. I took my packages to the post office in Scottdale and had cero problems there. The gentleman was cordial, professional and knowledgeable there, and sent the packages without a problem.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 15 Franklin St?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at the USPS location at 15 Franklin St.
Can I apply for a U.S. passport at this Post Office?
Yes, many Post Offices, including this one, accept first-time U.S. passport applications and can also take your passport photo. You should complete and print the passport application form before applying.
Do I need an appointment for passport services?
Most locations offering passport services have set hours and require scheduling an appointment through the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours for the USPS at 15 Franklin St?
The USPS is open Monday through Friday from 8:30 AM to 5:00 PM, and it is closed on Saturdays and Sundays.
How can I get a PO Box at this location?
You can apply for a PO Box online or in person at the Post Office. Online reservations are available at the USPS website, and you'll receive instructions to complete your setup in person.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, though exact hours may vary, so it's best to check with this specific Post Office for details.
What nearby places can I visit before or after my trip to the USPS?
Nearby you can visit Urban Grounds or Banjo Coffee for coffee, or explore Avondale Estates Farmers Market for fresh produce and local goods.
Are there other postal or shipping services near this USPS location?
Yes, nearby postal services include USPS Collection Point, Post Office-Avondale Estates, and UPS Access Point location, which can be alternative options for shipping and mail services.
Are there convenient nearby services for vehicle needs when visiting the USPS?
Yes, Link Car Care near the Post Office offers automotive repair and emergency roadside services, handy if you need vehicle assistance during your visit.
How can nearby businesses complement my visit to the USPS?
After mailing packages, you might enjoy dining at Skips Chicago Dogs for a quick meal or relax at Twisted Hair Studio for hair and beauty services nearby.