Brand Certified
The UPS Store
3.5(115 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
3961 Floyd Rd, Austell, GA
30106, United States
Certified by The UPS Store • Feb 22, 2026
(770) 739-9759
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/ga/austell/3961-floyd-rd
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1667 in Austell offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Mayberry Square Shopping Center Next To Verizon.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
3.5
115 reviews
5 stars
64
4 stars
5
3 stars
6
2 stars
3
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and efficiency, others are criticized for rudeness and poor service.
Efficiency
Many customers appreciate the quick service and efficiency, especially for simple tasks like package drop-offs and returns.
Staffing Issues
Several reviews mention understaffing leading to long wait times, particularly during busy hours.
Mixed Experiences
Customers report inconsistent experiences, with some having excellent service while others faced significant issues, including being ignored or receiving incorrect information.
- AMAlonso MenaFeb 5, 20261.0Not a single time when I haven’t had to wait 15+ minutes for Amazon returns. This place would be so much better with a self service kiosk like many other ups stores already have implemented.
- AAAmy AbernathyJan 27, 20265.0Except for the conversation that they were having while, ignoring the customers that were in line to be helped, they were very helpful
- RRRosalyn RussellJan 18, 20261.0Associate locked door before 3. Couple opens the door to leave I went in. 3 o’clock the associate told me it was closed. The time he took to explain to me how different people own various stores he could have taken the box and typed up my confirmation. Find associates like Karen. Customer service is everything.
- GCGrace CharlotteJan 16, 20261.0It's always a mystery what kind of mood you're going to get from the employees when you go into this storefront, especially the two older ladies who are always bickering and complaining about their customer is in co-workers. It's so frustrating that I will not be going to this location anymore and will be driving the extra couple miles out of the way to get to the next storefront.
- LMLin McCauleyJan 14, 20265.0The clerk who helped me was pleasant. She was efficient and I got in and out quickly.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
Brand Certified Facts from The UPS Store
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Certified February 22, 2026Yext Knowledge Graph
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