United States Postal Service

2.1
148 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 125 Commercial Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 Commercial Blvd, Augusta, GA
30907, United States

Hours

Reviews

2.1
148 reviews
5 stars
36
4 stars
6
3 stars
2
2 stars
3
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, leading to a negative customer experience.

Delivery Issues

Many customers reported frequent misdeliveries, lost packages, and delays, causing frustration and dissatisfaction.

Communication Problems

Customers expressed difficulty in reaching the post office by phone, often encountering busy signals or long hold times.

Mixed Experiences

While some customers praised specific staff members for their helpfulness, overall sentiment leaned towards dissatisfaction with service quality.
  • CD
    Chris Din
    Dec 24, 2025
    1.0
    Is it that hard to update your holiday hours on Christmas eve on google instead of leaving a note posted on the front door? So unprofessional... Is it really that hard? I even called your customer service to check if you were open. They didn't know, they thought you were open.
  • EL
    Ellie Layton
    Dec 9, 2025
    1.0
    I’m honestly shocked at how unprofessional this USPS delivery experience was. My package was delivered with a handwritten threatening note from the carrier telling me to “start getting my mail out of the box” or they will “send all of it back.” This is completely unacceptable. There is no reason a federal mail carrier should be leaving rude or intimidating messages on someone’s package. If there’s an issue with the mailbox, there are proper procedures — not handwritten threats. I rely on USPS for safe, respectful delivery, and this made me feel uncomfortable and disrespected. I really hope management addresses this immediately, because no customer should ever be spoken to this way.
  • AS
    arianna s
    Nov 14, 2025
    1.0
    so unhelpful & a waste of my time & probably never going to get the stuff i ordered.
  • KM
    Kat McCoy
    Oct 11, 2025
    1.0
    It would be nice if packages could get delivered correctly. However, like always it goes missing and no one has an idea where it is.
  • MA
    Marc A
    Jul 24, 2025
    5.0
    Quick and friendly service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.