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United States Postal Service

2.2
(152 reviews)

Business Details

125 Commercial Blvd, Augusta, GA
30907, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 125 Commercial Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 Commercial Blvd, Augusta, GA
30907, United States

Hours

Reviews

2.2
152 reviews
5 stars
38
4 stars
6
3 stars
2
2 stars
3
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers feeling disrespected and ignored.

Delivery Issues

Frequent complaints about misdelivered packages, missing mail, and failure to deliver items on time were reported.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone, with many experiencing long hold times or no response.

Mixed Experiences

While some customers praised the helpfulness of certain staff members, many others reported negative experiences, indicating inconsistency in service quality.
  • AA
    Angel
    Feb 6, 2026
    1.0
    I received 2 letters addressed to a previous owner. I know for a fact they used to live here because a guy showed up where UPS delivered a package and the guy claimed it and said he used to live here at this address. I wrote a note on each piece of mail saying there needs to be an address change for these people and that this is not the right address. In English that means " Those people Do Not Live Here!" Today one of the pieces of mail was right back in my mailbox and I expect the other one to show back up also. If you can't read or even attempt to try to find their current address then it will all start going in the trash important or not important. What else do I have to do so you GET IT?? And.. yes the mail here where I am currently comes from this post office.
  • WW
    Will
    Jan 17, 2026
    1.0
    Won’t even do the bare minimum. (Like print a shipping label) 🤣 Went over to UPS after, they printed a label and packaged item for me. Should shut down the USPS offices & do a tech/drop off upgrade.
  • CD
    Chris Din
    Dec 24, 2025
    1.0
    Is it that hard to update your holiday hours on Christmas eve on google instead of leaving a note posted on the front door? So unprofessional... Is it really that hard? I even called your customer service to check if you were open. They didn't know, they thought you were open.
  • EL
    Ellie Layton
    Dec 9, 2025
    1.0
    I’m honestly shocked at how unprofessional this USPS delivery experience was. My package was delivered with a handwritten threatening note from the carrier telling me to “start getting my mail out of the box” or they will “send all of it back.” This is completely unacceptable. There is no reason a federal mail carrier should be leaving rude or intimidating messages on someone’s package. If there’s an issue with the mailbox, there are proper procedures — not handwritten threats. I rely on USPS for safe, respectful delivery, and this made me feel uncomfortable and disrespected. I really hope management addresses this immediately, because no customer should ever be spoken to this way.
  • AS
    arianna s
    Nov 14, 2025
    1.0
    so unhelpful & a waste of my time & probably never going to get the stuff i ordered.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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