United States Postal Service

2.4
134 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3108 Peach Orchard Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3108 Peach Orchard Rd, Augusta, GA
30906, United States

Hours

Reviews

2.4
134 reviews
5 stars
34
4 stars
8
3 stars
9
2 stars
4
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were reported as rude and unprofessional.

Delivery Issues

Numerous complaints about packages being marked as delivered but not received, as well as frequent misdeliveries and lost mail.

Long Wait Times

Customers frequently noted long lines and slow service, particularly during busy hours.

Communication Problems

Many customers expressed frustration with the inability to reach customer service by phone, leading to unresolved issues.

Staff Performance

While some staff members received commendations for their service, others were criticized for lack of professionalism and efficiency.
  • TJ
    T. Jckr
    Nov 1, 2025
    5.0
    This post office is extremely well staff in comparison to others. I have been a weekly customer for a year and they are as nice as can be, expeditious and knowledgeable. Having said that the state of GA has the worst delivery system we have ever experienced but that is at no fault to the clerks that work here!
  • RM
    Ralph Moor
    Aug 6, 2025
    1.0
    8/6/2025 Informed Delivery shows me having mail I see carrier pass my house Didn't receive my mail , but email shows that mail was delivered USPS needs much improvement
  • KA
    Kash Aya
    Jul 29, 2025
    1.0
    They need to shut this place down!!!!!!! I’m sick of my packages being held with no request or order from myself !!!!!! I work during the day just like they do!!!! I live in an apartment!!!!! It’s always something with this damn place ! CLOSE IT DOWN
  • DJ
    Darren Jenkins
    Jun 22, 2025
    1.0
    If I can give zero stars I will. Mailed an item priority from Augusta GA to Brooklyn NY on May 8, 2025. It's June 22, 2025 and according to tracking the package is in Augusta GA. If you can't provide service you should have let me know and I will take my business to UPS or FedEx. This is unacceptable and customer service has no answers. Whoever is reading this avoid USPS.
  • VC
    Von Carrie
    Jun 9, 2025
    5.0
    Hands down one of the best post office I will never go back down town again now the supervisor and her other older colleague cool but they too strict with not helping you unt unt can’t ask a question young hires rush for lunch forgot my package

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.