United States Postal Service

1.8
271 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3301 Wrightsboro Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3301 Wrightsboro Rd, Augusta, GA
30909, United States

Hours

Reviews

1.8
271 reviews
5 stars
42
4 stars
12
3 stars
3
2 stars
7
1 star
207

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with specific complaints about employees belittling customers and a lack of assistance.

Delivery Issues

Numerous reviews highlighted problems with packages being marked as delivered but not actually received, as well as frequent misdeliveries and lost mail.

Staffing Problems

Customers expressed frustration over long wait times due to insufficient staff at the counter, often with only one employee available to assist a long line of customers.

Mixed Experiences

While some customers praised individual employees for their helpfulness and friendliness, these positive experiences were overshadowed by widespread complaints about overall service quality.
  • KH
    Katrina Hoyle
    Jan 5, 2026
    3.0
    2026-01: Getting in here is tricky depending on which way you're coming from, especially during high traffic times. The line was decent, but moved quickly enough. The lady who helped me (Pam?) was super sweet and a pleasure to talk to briefly.
  • JD
    James Danforth
    Dec 28, 2025
    5.0
    I would like to give praise to my regular 2 mail carrier's Kendel and Holcomb. They go beyond regular duties to see that we get all of our packages and mail. The are very kind, curtious and friendly human beings.
  • CC
    Chadwick
    Dec 2, 2025
    1.0
    Last 6x with them they have delivered to wrong address.
  • MW
    Mary Jane Weintraub
    Dec 2, 2025
    5.0
    I love this post office. The USPS postal employees there are very friendly and professional. I mail packages every 2-3 weeks. This has been my go to post office for over 10 years. They have helped me numerous times with help when I am unsure how to send a package. I will continue to happily go to mail packages and letters with confidence they will arrive on time and to the right place because of the postal employees at this location!!
  • SP
    Susan Pokora
    Nov 21, 2025
    4.0
    Jeffrey is ALWAYS at the counter. Efficient... knowledgeable... and so very pleasant. Love the traffic monitoring so I can tell when to visit this location. All the counter folks stay aware of the wait times and keep folks moving. Would like to see more counter folks available. Usually Jeffrey is the only one assisting folks.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.