The UPS Store

Reviews

• JW

  Jaylon West

  Mar 27, 2026
  5.0
  Eddie was super helpful and patient. He exemplifies the true definition of servant leadership and I will definitely be back to conduct more business.
• JS

  John Smith

  Mar 26, 2026
  1.0
  I am extremely disappointed by the level of customer service I received from a representative at The UPS Store. I have been a loyal UPS customer for more than 10 years and currently maintain boxes at stores in Parma, Ohio; Astoria, New York; and Houston, Texas. In all of that time, I have never felt so undervalued and disrespected as I did during this interaction. The man who answered the phone today, Thursday, March 26, 2026, at 11:32 AM, was totally rude, EXTREMELY SASSY, and completely unprofessional. Rather than offering assistance or speaking with basic courtesy, he made me feel absolutely terrible as a customer. What was most shocking was his statement that the business I bring to that store is “invaluable,” delivered in a dismissive and degrading way that made it clear my patronage was not appreciated. He also told me that because this is an independently owned store, there was no need to contact the corporate office. That response came across as arrogant and dismissive, as though there is no accountability for how customers are treated. Independent ownership should never be used as an excuse for poor service or disrespectful communication. After more than a decade of loyalty to UPS and multiple mailbox relationships across the country, I did not deserve to be spoken to in this manner. This experience was unacceptable and far below the standard I have come to expect. I hope management takes this seriously and addresses the behavior of this employee, because no long-standing customer should ever be made to feel this unimportant.
• JS

  John Smith

  Mar 26, 2026
  1.0
  I am extremely disappointed by the level of customer service I received from a representative at The UPS Store. I have been a loyal UPS customer for more than 10 years and currently maintain boxes at stores in Parma, Ohio; Astoria, New York; and Houston, Texas. In all of that time, I have never felt so undervalued and disrespected as I did during this interaction. The man who answered the phone today, Thursday, March 27, 2026, at 11:32 AM, was totally rude, EXTREMELY SASSY, and completely unprofessional. Rather than offering assistance or speaking with basic courtesy, he made me feel absolutely terrible as a customer. What was most shocking was his statement that the business I bring to that store is “invaluable,” delivered in a dismissive and degrading way that made it clear my patronage was not appreciated. He also told me that because this is an independently owned store, there was no need to contact the corporate office. That response came across as arrogant and dismissive, as though there is no accountability for how customers are treated. Independent ownership should never be used as an excuse for poor service or disrespectful communication. After more than a decade of loyalty to UPS and multiple mailbox relationships across the country, I did not deserve to be spoken to in this manner. This experience was unacceptable and far below the standard I have come to expect. I hope management takes this seriously and addresses the behavior of this employee, because no long-standing customer should ever be made to feel this unimportant.
• ZO

  Zaire O’Meally

  Mar 26, 2026
  5.0
  kind friendly attitude with manners, quick efficient and humorous
• KP

  Kalanie Petersen

  Mar 23, 2026
  5.0
  I spoke with Eddie this morning in this location and I just want to highlight that the amazing customer service that was provided to me was world class. I highly recommend this location for your personal and business shipping and all other needs.

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