The UPS Store

Reviews

• ND

  Nathan Zhou (Dag)

  Mar 19, 2026
  1.0
  I had a very frustrating experience at this UPS Store due to extremely unprofessional behavior from an employee named Jahmon. When I walked in, he was on a FaceTime call, trying to hide his phone behind the register, but it was on speaker so I could hear his entire conversation. He continued talking the whole time about something unrelated (sounded like picking out colors for an item), and barely acknowledged me as a customer. I essentially had to assist myself while he scanned my items, since he was not focused on helping me at all. There was little to no communication or basic customer service. At the end, he handed me the receipt without saying anything. I had to ask if the transaction was complete, and when I asked how to track my package, it was clear he still wasn’t paying attention because he was too involved in his personal call. This level of service is unacceptable. Customers should not feel ignored while an employee is on a personal call during a transaction. I hope management addresses this, because it reflects very poorly on the store.
• CR

  Christy Rath

  Mar 16, 2026
  5.0
  For professional and kind.
• DM

  D. Mo.

  Mar 2, 2026
  5.0
  Staff was very attentive and showed genuine concern for my package issues and the return of items from a USPS botched delivery.
• JB

  Jason Brown

  Feb 18, 2026
  1.0
  After making a confirmed appointment 4 days in advance for notary services, taking time off from work, and paying to park, I was told the notary wasn't there. I provided both my email, and my phone number when the reservation was made. The only communication from this business was email confirming the reservation and reminding me of the appointment. Things happen. I understand that, but letting a customer waste time and money instead of making a 1 minute phone call to cancel is difficult to understand.
• II

  Infinitexz

  Jul 22, 2023
  1.0
  This location is not for public use. I think there should be some kind of notice on the maps. It is located inside a hotel and not accessible to folks without a hotel reservation.

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