FedEx Office Print & Ship Center

Reviews

• BT

  brandy thomas

  Mar 22, 2026
  1.0
  I went to this location today to buy a shipping bag and I needed some clear tape to seal it securely. I asked an employee that was a black girl with long braids who body was built up like a 1968 Buick for some clear tape. When I said (excuse me mam) she immediately rolled her eyes and said (yeh!). When I asked to use the clear tape that was sitting on the counter she told me, I had to use the tape on the floor. I told her that I needed the tape to secure a package and she said (well I can't let you use it and I will just have to tape it for you) with a nasty attitude. I told her that it's has never been an issue in the past using the clear tape and I always just give it back to them at the counter. She said (well I can't let you use so just bring your package up here and I will tape it for you). She was rude, had horrible customer service, had a nasty attitude, and is MISERABLE. I'm trying to understand how did she even get a job working at this location? Usually, there are nice employees that work at this location who have great customer service. I can't believe that she was acting like this over some damn packaging tape. ugh! PATHETIC!
• GM

  GlobalVista Marketplace

  Nov 21, 2025
  1.0
  I visited the FedEx location in Vinings, GA today to ship a very delicate and expensive collectible card valued at $1,500. What should have been a simple, straightforward process turned into one of the worst customer service experiences I’ve ever had. The young woman working the counter was unnecessarily aggressive and unprofessional from the moment I asked for a small box. I repeatedly told her that I could handle placing my item inside the box myself, as I needed to prepare it carefully. Despite making this clear multiple times, she insisted on taking over the process and became rude when I tried to maintain control over my own property. After I finally finished packing the card securely, she then went behind me and started stuffing paper into the box without my permission. I told her not to do that — she ignored me and did it anyway. Because of her actions, my $1,500 card was damaged, which is completely unacceptable. Her attitude, behavior, and disregard for my instructions were beyond unprofessional. This situation has now created a serious issue regarding the replacement of my damaged item, all because of her carelessness and poor service. I will be filing a formal complaint with FedEx corporate. No customer should ever have to deal with someone this hostile or irresponsible, especially when dealing with valuable items. I strongly advise others to be cautious when visiting this location. The African American young lady should not have a customer facing roll if she cannot follow simple clear instructions such as “I can pack my own item” or “Please stop, your damaging my item”
• ES

  Eva Smallhorn

  Oct 30, 2025
  5.0
  Had a return and was in and out of the store quickly.
• MW

  Matisha Welch

  Apr 5, 2023
  3.0
  Just left the store and the customer service was ehhh. When I went into the store there were two people in the store with over 6 customers (for a shipping location, time spent with a customer may vary so 6 may be considered busy). Both employees greeted everyone upon entry and was very pleasant. I decided to take advantage of the self service kiosk but unfortunately it would not accept my debit card so I was forced to get back in line. I came in for printing and envelopes. The websites states they carry plain stamped envelopes but the store negated that fact upon asking. When it was my turn to be serviced I was approached by the female in the store (I believe her name was Cindy) as if she was about to assist me. Sadly mistaken. After I told her what I was there for she proceeded to walk behind the counter, talk with her co-worker, and continue to do other things. Granted, there was not a smile on my face but that does not automatically associate me with a bad attitude or someone looking to cause trouble. When the male in the store had a chance to get to me I was a little confused because I thought I was being helped by the other employee. Overall half of what I needed was a success; HOWEVER, I give the customer service a 3/5. Being in customer service makes you the face of the company and it should ALWAYS be welcoming.
• JR

  Jordan Roe

  Nov 29, 2021
  1.0
  Always slow, usually rude.

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