Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 230 Hammond Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
215 reviews
5 stars
45
4 stars
8
3 stars
10
2 stars
6
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight extremely rude and unhelpful staff, with specific employees being called out for their lack of professionalism and poor attitude towards customers.
Staffing Issues
Many customers noted that the location is consistently understaffed, leading to long wait times and frustration during peak hours.
Inconsistent Hours
Customers frequently reported that the post office does not adhere to its posted hours, often closing early or being closed unexpectedly.
Mixed Experiences
While some customers praised individual employees for their helpfulness and efficiency, the overall sentiment remains negative due to the recurring issues with service quality.
Facility Conditions
Several reviews mentioned that the post office is dirty and poorly maintained, contributing to a negative customer experience.
- CBCassie BNov 10, 20251.0One clerk and always works very very slowly. Very dirty inside the floor is covered in visible dirt where it hasn’t been cleaned. There was a long line today (per the usual) and the clerk just walked away to hug the USPS driver and have a short conversation which was nice but not when there is a long line and there are no other clerks. This is my 3rd time experiencing the clerk intentionally going about business very slowly. The only reason I was here was a prepaid shipping label, I would not visit the store otherwise for my own business needs after past experiences. Lastly, on Friday Nov 7 the doors were locked at 11am and when I tried to politely ask if it may have been second to government shutdown he got very defensive and kept repeating he’s off on Friday’s and has no idea what goes on. I was asking be because of work materials being shipped USPS from west coast so I tried to explain I was only asking if they were impacted by shutdown due to mixed responses, I found an polite inquiry was his reasoning to try to start an unnecessary argument. Furthermore reasoning to take any/all personal business elsewhere.
- MMMattOct 25, 20251.0Terribly rude employee on the Saturday morning of 10/25/25. Just dropping off a prelabeled package and she literally took it and carelessly threw it in the box behind her. Was rude to the customers in front of me as well. Do not take a customer service position is you cannot even feign a bit of politeness or kindness.
- JDJonathan DeRosaOct 24, 20251.0Sitting outside the store at 9:20 and it’s closed.
- RDrodnika davenportOct 19, 20251.0This has to be the rudest woman in customer services . She acts like she hate her job and she hates customer service even more . She has no patience not even with the elderly . Constantly rolling her eyes , face frowned up . I told her good morning twice because I figured she didn’t hear me the first time she just looked at me . She don’t greet you , smile nor is she helpful I had a question about where to put a zip code on international shipping she had no idea “because she don’t know what they do over there” . Didn’t even try to help .She’s the type of employee you just keep in the back better yet she doesn’t even deserve that . Horrible service
- RMRaelyn MickelsOct 2, 20251.0I usually go to a different location that is closest to where I live, but today, out of convenience to where I work, I had to stop here. I understand that businesses are short staffed these days, and unfortunately, this is our new normal. However, the lady that was working was extremely rude to me and another gentleman that was also in the store. Upon entering, she did not even acknowledge that she knew we were inside the building, as she was sorting mail with headphones over her head. We called out saying "excuse us" and was met with a dismissive attitude. I didn't even need her physical services, I just needed to ask where I should leave my package due to it already being boxed up and prepaid label. There were no other boxes laying on the counter to indicate where I should leave it, and this wasn't my usual location. She proceeded to give broad directions, (still around the corner with the headphones on during all of this interaction), and the gentleman waiting with me didn't even understand where she was referring to either, as he was trying to help me locate the area. Once she did decide to step around to help the now forming line, I had to proceed to ask again for clarification. The bin in the area she was referring to was pushed fairly far from the counter and I saw no willingness to grab the package from me to place it in the bin herself. I asked her if she wanted me to toss my package over in it and she told me yes. Didn't care if it was fragile or anything. Extremely unprofessional. We all get fed up, but at least acknowledge that you hear someone is there, especially when they are calling out for help and can't even see if an employee is in the building.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 230 Hammond Dr?
The Post Office offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this location?
Yes, this Post Office accepts first-time passport applications and can take passport photos with an appointment.
Do I need an appointment for passport services?
Most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours for this Post Office?
Monday to Friday 9:00 AM - 6:00 PM, Saturday 9:00 AM - 5:00 PM, closed on Sundays.
Can I rent a PO Box at this Post Office?
Yes, you can apply for a PO Box online or in person, with pricing varying by location.
Is the lobby PO Box area accessible after regular hours?
Most USPS locations offer 24/7 lobby access to PO Boxes; check with this location for specific hours.
Are there food options near the Post Office?
Yes, nearby you can find Marco's Pizza, Jersey Mike's Subs, J. Christopher's American Restaurant, and Rreal Tacos, great for meals before or after your visit.
Where can I find printing or packaging services near the Post Office?
The UPS Store 4197 nearby offers printing, packing supplies, and freight services to complement your shipping needs.
Are there any fitness or wellness centers close to the Post Office?
Bounce Houz gym and Health Springs Chiropractic are close by for fitness and holistic health services.
What nearby services can help with document shredding or security?
Shred Nations provides professional shredding services nearby, and Best Pro Locksmith LLC offers locksmith and home security services.