Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1590 Jonesboro Rd SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.7
127 reviews
5 stars
14
4 stars
4
3 stars
4
2 stars
7
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.
Operational Issues
Customers frequently reported issues with the post office being closed during posted hours, leading to significant inconvenience.
Package Handling
There are multiple complaints about packages being marked as delivered but not actually received, along with instances of tampering.
Communication Problems
Customers experienced difficulties reaching the post office by phone, often encountering busy signals or disconnections.
Staff Professionalism
Several reviews pointed out unprofessional behavior from staff, including lack of empathy and poor handling of customer inquiries.
- RRRafikiOct 17, 20251.0The service received on October 17, 2025, was characterized by unprofessional conduct, including unhelpfulness, disorganization, and rudeness. Upon returning to inquire about the package, the front desk representative, the same individual from the previous interaction, displayed dismissive behavior, ultimately stating the package was not available. May I add she was throwing our packages around fellow customers. Further inquiries appeared to agitate the representative, and there was no record of the package's location. Despite requesting assistance, the representative dismissed the inquiry. Rudely, as she asked for the next customer prior to solving the solution. Following this, customer care was contacted, and it was indicated that the package should be at the Post Office. However, there is a lack of communication between the courier service and the Post Office, rendering the package's location untraceable. The package is now at risk of being returned or lost within fifteen days. This experience represents a significant service failure. It is concerning that a longstanding organization exhibits such operational challenges. 10/21/25
- DFDymond FelderSep 22, 20251.0I’ve been trying to reach your office by phone but keep getting a busy signal or being disconnected. I wanted to inform you that the mail carrier left all of the mailboxes open at our apartment community. (Hidden Oaks Apartments) As of now, the mail for all residents is unsecured and exposed, putting their personal information and deliveries at risk of being stolen. Please address this matter as soon as possible to secure the mail and prevent any potential issues for residents. Thank you, Management
- TLTunji LoganAug 11, 20255.0A couple of days ago I went to a different post office closest to where I live now trying to catch a package that was being delivered at the wrong address the lady at the counter was no help at all she had no suggestions nor information to give me to help me with my situation that was before the package was even delivered after the package was delivered I contacted the post office they gave me suggestions so today I went to Lakewood station in the area where the package was delivered to the two ladies at the Lakewood station were very helpful took their time with me they were very patient and very respectful and had suggestions to help me with my situation as well as go back in the back and look for my package they were able to find my package for me I definitely appreciate them Thank you very much
- FMFreddy MackJul 21, 20251.0The driver put my mail and packages on the ground not in my mailbox because he didn’t want to walk up 6 steps and drove away.
- TWTimothy WarnementJul 11, 20251.0Phone is busy nearly 100% of the time and office is closed at random hours during regular business hours.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service located at 1590 Jonesboro Rd SE?
This Post Office offers mailing and shipping services, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. passport applications and most also take passport photos. You need to complete and print the passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Most locations require scheduling an appointment via the online scheduler for passport services. Limited walk-in hours are available at select locations.
What are the operating hours for this Post Office?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I get a passport photo taken at this Post Office?
Yes, you can have your passport photo taken here but you need to make an appointment using the online scheduler. The current fee for a passport photo is $15.
How can I rent a PO Box at this Post Office?
You can reserve a PO Box online by searching availability and then complete your setup in person at the location with two valid forms of ID.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary by location. Please check with this Post Office for specific times.
What nearby places can I visit before or after visiting the Post Office?
Nearby, you can visit Lakewood Grocery for convenience shopping, Naptown Clubhouse for nightlife, or Six Brothers Loaded Kitchen for soul food dining, all within easy reach.
Are there nearby transportation or vehicle rental services to assist in reaching this Post Office?
Yes, there are U-Haul Neighborhood Dealers nearby that offer truck rentals to help with transporting packages or moving needs.
Where can I find automotive or vehicle services near the Post Office?
Metamorphosis Detail & Custom offers auto repair and customization services nearby, and Amoco provides a gas station and automotive services close to the Post Office location.