United States Postal Service

2.1
220 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1273 Metropolitan Ave SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1273 Metropolitan Ave SE, Atlanta, GA
30316, United States

Hours

Reviews

2.1
220 reviews
5 stars
45
4 stars
14
3 stars
5
2 stars
8
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or unprofessional.

Operational Issues

Frequent complaints about the post office being closed during posted hours, inconsistent opening times, and long wait times due to understaffing.

Package Handling

Numerous reviews highlighted issues with lost or misdelivered packages, leading to frustration and distrust in the service.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and positive attitude during their visits.
  • CA
    Chris Ashlee
    4 days ago
    1.0
    Pick a different post office. Unless you like standing around for 30mins plus, then go for it.
  • AL
    Atlanta Leather
    Dec 24, 2025
    1.0
    They dont scan the packages, lose them, and claim there is no liability. Do yourself a favor, pay the extra dollar and ship UPS.
  • AH
    Adonis Harwell
    Dec 20, 2025
    1.0
    Someone at the location is stealing mail I had a debit card and a check that never got delivered even though the informed delivery app said it was coming that day and the bank app said it was delivered. I hope whoever is stealing gets caught and thrown in jail
  • DM
    David Moore
    Dec 17, 2025
    5.0
    Love this office specifically. Everyone here has been so reasonable and patient whenever I need anything and if they can't help me right at the moment, they let me know when someone who can help will be back or they will get a restock. Don't believe the negative reviews. If you come in and act right they're gonna treat you right.
  • LH
    Lilly H
    Dec 15, 2025
    1.0
    The Post office staff at this location is absolutely rude and nasty towards the customers. They have no respect for the customers and working at this post office in this community. Everyone need to be fired at this location. They need a complete overhaul including management

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.