Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1185 Hightower Trl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.4
433 reviews
5 stars
31
4 stars5
3 stars
8
2 stars
7
1 star
382
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, particularly a specific employee known for her dismissive attitude.
Delivery Issues
Customers reported frequent problems with lost or undelivered mail, including checks and important packages.
Professionalism
Many customers expressed dissatisfaction with the unprofessional behavior of staff, including being interrupted and treated disrespectfully.
Management Response
There are indications that management is aware of the issues, but little action seems to have been taken to improve the situation.
- TTTonya TylerJan 1, 20261.0The post office needs an investigation. Mail that go through are scanned but are not delivered. Mail with a check don’t make it to my mailbox. These people are removing mailed checks and gift cards. You would think the customer knows because we are expecting the package or mail. It’s sad because I think it’s a bigger crime ring because with the complaints nothing is being done.
- JSjupiter saturnDec 23, 20251.0They have the laziest drivers and will just mark your building as vacant because they don’t want to get out the truck and do their basic job, and then the women behind the desk with glasses is horrible when you try to get her to stop them from returning it to sender she say oh we can’t do anything about it instead of literally checking the return to sender bucket.they’re horrible I can’t even get packages delivered because of them
- PSPrabhu SundararajDec 22, 20251.0Date: December 22, 2025 I had a very disappointing experience at the USPS post office today due to the behavior of a staff member. The interaction was unprofessional and discourteous, and I did not receive the basic level of customer service one would expect. Clear communication and a respectful attitude were lacking, which made the visit unnecessarily stressful. I hope USPS management addresses this, as customers deserve polite and helpful service regardless of personal associations.
- SSShawn SmithDec 20, 20251.0Customer service matters. Walked into the post office today and was met with someone on their phone, interruptions before I could explain my needs, being rushed, and repeatedly called “bruh.” Completely unprofessional. I don’t expect perfection — just basic respect and professionalism. Experiences like this make simple errands unnecessarily frustrating.
- ARAbel Rivera RamirezDec 16, 20251.0Terrible experience, staff were dismissive and not helpful at all. Shooed me out the door and didn’t provide any type of customer service. Truly a bad experience. I know people give them a hard time but this location and team are the reason why.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services does the United States Postal Service at 1185 Hightower Trl offer?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, you usually need to schedule an appointment using the online scheduler, although limited walk-in hours may be available.
What are the operating hours for this Post Office?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.
How can I rent a PO Box at this location?
You can apply for a PO Box online or in person by bringing two valid IDs and completing the application.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for specific details.
What nearby places can help me find the Post Office at 1185 Hightower Trl?
Nearby, you can find another post office called Post Office Northridge, which also offers freight and cargo services, helping you explore postal options in the area.
Are there any cultural venues near the Post Office I can visit?
Yes, the Caribbean American Cultural Arts Foundation, a venue for social services and theatre, is nearby and makes a great place to visit before or after your Post Office tasks.
Can I find marketing or professional services near this Post Office?
Nearby businesses such as Mather Economics LLC and Kleber and Associates offer marketing and professional services, which might be useful if you need business support near the Post Office.
How can customers use nearby facilities like SecurCare Self Storage when visiting the Post Office?
Customers who need storage or packing supplies can visit SecurCare Self Storage nearby, which offers storage facilities and packing supplies, complementing your shipping and mailing needs.