Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2997 Cobb Pkwy SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Many customers reported rude and unhelpful staff, with specific mentions of employees lacking professionalism and basic customer service skills.
Staffing Issues
Numerous reviews highlighted chronic understaffing, leading to long wait times and frustration among customers.
Inconsistent Hours
Customers frequently experienced closures during posted hours, causing significant inconvenience and confusion.
Facility Conditions
The location was described as dirty and disorganized, with complaints about the lack of supplies and maintenance.
LA
Laolu Alao
4 days ago
1.0
I arrived at the store at approximately 4:40 p.m. to drop off a package and was informed that I needed to purchase tape, as the store does not provide it. The male clerk advised me that the store closed at 5:30 p.m. I left briefly to purchase tape and returned at approximately 4:50 p.m.
Upon re entering, I was told by an employee named Rosa Murray that the store closed at 5:00 p.m. Although this conflicted with what I had been told earlier, I was already in the store ten minutes before closing. When I attempted to drop off my package, Ms. Murray refused to accept it. When I asked for her name, she refused to provide it and stated that it “didn’t matter.” She then walked away and closed the gate while I was still standing there.
MB
Megan Blunden
Dec 31, 2025
5.0
Went a week after Christmas mid day and was expecting it to be packed, but it wasn’t. In and out in 2 minutes. Staff were very friendly, 5/5.
AA
Alex
Dec 10, 2025
1.0
I went to ship a return for an eBay purchase and left genuinely annoyed. The office is in a nice shopping center, but the inside is disgusting and falling apart. I walked into a line of about ten people. I bought a mailer and already had my pre-printed eBay shipping label.
The woman working the desk was cold and not remotely personable. I showed her my item, the mailer, and the label, and she told me I needed to tape the label to the mailer. I figured a multi-billion dollar shipping company would at least offer a few strips of tape, especially since I bought the mailer from them. I was wrong.
She asked if I wanted to buy tape, and I said sure. She rang me up and then just stared at me. I asked, “What do I do next?” and she said, “Are we gonna go back to square one, really?” I had no idea what she meant. She then claimed she did not hear me say I wanted to purchase the tape.
She charged me four dollars for a tiny roll of packing tape right after handing an entire roll of tape to someone using Priority shipping. This location needs a major overhaul in morale, cleanliness, and customer service. The older woman at the desk should not be in customer-facing work. And if anyone at USPS is reading this, I would like my four dollars back.
LK
Leo Kogan
Dec 6, 2025
5.0
Don’t know why the low rating. My experience was great. Very helpful and polite staff.
RE
Ryan Ellis
Nov 18, 2025
1.0
If I could give 0 stars I would. I used this post office to send a personal check to the Georgia Department of Revenue via certified mail, which I paid $11.15. The check was stolen behind the USPS walls, altered/washed and cashed. I have asked for a refund and they keep giving me the runaround. Unbelievable.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 2997 Cobb Pkwy SE?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment via the online scheduler; however, limited walk-in hours may be available at select locations.
What are the operating hours of the USPS at 2997 Cobb Pkwy SE?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I reserve a PO Box at this USPS location?
You can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm and complete setup in person.
Are PO Boxes accessible after regular business hours?
Most USPS locations provide 24/7 lobby access to PO Boxes, but access hours may vary. Please check with this location directly.
What nearby places can I visit after visiting the USPS at 2997 Cobb Pkwy SE?
You can enjoy dining at Top Spice Thai and Malaysian Cuisine or Bonefish Grill, relax at True REST Float Spa, or get a workout at LA Fitness nearby.
Are there financial services near this USPS location?
Yes, nearby banks include BB&T, Suntrust Bank, Truist ATMs, and BB&T Mortgage for various banking and lending needs.
Is there a place nearby to shop for furniture near the USPS at 2997 Cobb Pkwy SE?
Ashley furniture and mattress store is located nearby if you are interested in shopping for home furnishings.