United States Postal Service

1.6
259 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2997 Cobb Pkwy SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2997 Cobb Pkwy SE, Atlanta, GA
30339, United States

Hours

Reviews

1.6
259 reviews
5 stars
28
4 stars
9
3 stars
8
2 stars
8
1 star
206

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of employees lacking professionalism and basic customer service skills.

Staffing Issues

Numerous reviews highlighted chronic understaffing, leading to long wait times and frustration among customers.

Inconsistent Hours

Customers frequently experienced closures during posted hours, causing significant inconvenience and confusion.

Facility Conditions

The location was described as dirty and disorganized, with complaints about the lack of supplies and maintenance.
  • LA
    Laolu Alao
    4 days ago
    1.0
    I arrived at the store at approximately 4:40 p.m. to drop off a package and was informed that I needed to purchase tape, as the store does not provide it. The male clerk advised me that the store closed at 5:30 p.m. I left briefly to purchase tape and returned at approximately 4:50 p.m. Upon re entering, I was told by an employee named Rosa Murray that the store closed at 5:00 p.m. Although this conflicted with what I had been told earlier, I was already in the store ten minutes before closing. When I attempted to drop off my package, Ms. Murray refused to accept it. When I asked for her name, she refused to provide it and stated that it “didn’t matter.” She then walked away and closed the gate while I was still standing there.
  • MB
    Megan Blunden
    Dec 31, 2025
    5.0
    Went a week after Christmas mid day and was expecting it to be packed, but it wasn’t. In and out in 2 minutes. Staff were very friendly, 5/5.
  • AA
    Alex
    Dec 10, 2025
    1.0
    I went to ship a return for an eBay purchase and left genuinely annoyed. The office is in a nice shopping center, but the inside is disgusting and falling apart. I walked into a line of about ten people. I bought a mailer and already had my pre-printed eBay shipping label. The woman working the desk was cold and not remotely personable. I showed her my item, the mailer, and the label, and she told me I needed to tape the label to the mailer. I figured a multi-billion dollar shipping company would at least offer a few strips of tape, especially since I bought the mailer from them. I was wrong. She asked if I wanted to buy tape, and I said sure. She rang me up and then just stared at me. I asked, “What do I do next?” and she said, “Are we gonna go back to square one, really?” I had no idea what she meant. She then claimed she did not hear me say I wanted to purchase the tape. She charged me four dollars for a tiny roll of packing tape right after handing an entire roll of tape to someone using Priority shipping. This location needs a major overhaul in morale, cleanliness, and customer service. The older woman at the desk should not be in customer-facing work. And if anyone at USPS is reading this, I would like my four dollars back.
  • LK
    Leo Kogan
    Dec 6, 2025
    5.0
    Don’t know why the low rating. My experience was great. Very helpful and polite staff.
  • RE
    Ryan Ellis
    Nov 18, 2025
    1.0
    If I could give 0 stars I would. I used this post office to send a personal check to the Georgia Department of Revenue via certified mail, which I paid $11.15. The check was stolen behind the USPS walls, altered/washed and cashed. I have asked for a refund and they keep giving me the runaround. Unbelievable.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.