Business Details
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Visit your local Post Office™ at 1551 Dunwoody Village Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
1551 Dunwoody Village Pkwy, Atlanta, GA
30338, United States
Hours
Reviews
1.8
211 reviews
5 stars
31
4 stars
5
3 stars
12
2 stars
8
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, with many customers feeling belittled and dismissed during their interactions.
Operational Issues
Customers frequently reported inconsistent hours, including unexpected closures for lunch and long wait times due to insufficient staffing.
Package Handling
There were multiple complaints about lost or mishandled packages, with some customers alleging theft or poor handling of their items.
Mixed Experiences
While many reviews were negative, a few customers reported positive experiences with specific staff members, indicating that service quality may vary.
- JCJustin Cerasiello2 days ago1.0TRASH service, employees were EXTREMELY rude from the moment I walked and wouldn't help me with my package so I left and went somewhere else. Worst post office ever. Don't go here.
- PKPrashanth Kumar4 days ago1.0As almost all the times, very rude and unacceptable experience at a post office.
- S1Sydney 1111Nov 26, 20251.0Review for Clerk 96 I feel compelled to warn others about an extremely upsetting experience I had at the Dunwoody Village Post Office on Tuesday, November 26th, in the late afternoon. After waiting in line for about 15 minutes, I was assisted by Clerk #96, a woman of short stature with a noticeable nose piercing and head covering. From the moment I approached the counter, she was abrupt and dismissive. I greeted her and asked how she was doing, but she ignored the greeting and immediately said, “You need to seal your bag.” When I asked if tape was available at the counter, she replied, “We don’t provide tape,” and immediately called for the next customer, offering no guidance, alternatives, or information that tape could be purchased behind me. I’m not a frequent USPS customer, so I wasn’t aware of the tape policy—but I was fully prepared to purchase any supplies I needed. Feeling flustered, I looked around the room and found rolls of tape on the back wall, I used one to seal my package, and returned to the line. A kind customer who had witnessed everything let me go ahead of him. When I got back to the counter, Clerk #96 commented that I “should have cooperated with me because there was a cheaper option for tape at $1.75 but now you’re paying $3.99” —information she had never previously provided. When I calmly explained that I was confused by her statement because I felt dismissed by her to figure things out on my own - she raised her voice and said, “I can’t deal with you. You can take your package and leave.” I explained that I needed to ship my package before closing (and the Thanksgiving holiday) and still needed to pay for the tape I just used, but she said she didn’t care and continued refusing service. She continued to yell in front of me and the other gentleman in line about how she doesn’t tolerate disrespect and eventually stated she would only accept my package if I apologized to her—an unprofessional and inappropriate demand that I complied with simply because I had no other option. She shared “I’m going to show you that I don’t care about the tape and not ring it up”. I was genuinely perplexed as to why she treated me so poorly simply for not having my own tape and then ultimately chose not to ring up the tape at all. I left feeling belittled and distressed by how poorly I was treated. This was without question **the worst customer service experience I’ve ever had**. I have filed an official complaint and hope management addresses this immediately.
- NPNehemie PaulNov 24, 20251.0This place is a joke. It supposed to be opened from 9-5. They closed for lunch without any note or warning on the door. No clue about when they will be back. So disrespectful
- YAYogesh AsthanaNov 15, 20251.0Went there for some issues regarding the mail forwarding but lady working there with a middle eastern ethnicity was so rude. They don’t know how to speak to customers. They behave as if they are doing some favor to the customer. They should be trained well in how to speak to customers.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 1551 Dunwoody Village Pkwy?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, many Post Offices, including this location, accept first-time passport applications and most can take your passport photo as well. Please complete and print your application before visiting.
Do I need an appointment for passport services at this USPS location?
Most Post Offices offering passport services require you to schedule an appointment using the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the USPS at 1551 Dunwoody Village Pkwy?
Monday through Friday, the Post Office is open from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
How much does a passport photo cost at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I reserve a PO Box online for this USPS location?
Yes, you can search for available PO Boxes and reserve one online at the USPS website, then complete your setup in person at the Post Office.
Are PO Boxes accessible outside of regular business hours?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby. Access hours may vary, so check with this Post Office for specifics.
What nearby financial institutions can help with banking needs before or after visiting the USPS?
Nearby banks such as KeyWorth Bank, Signature Bank of Georgia, and Renasant Bank provide various banking services and ATMs that customers can access conveniently near the USPS location.
What local services near the USPS at 1551 Dunwoody Village Pkwy can assist with legal or professional needs?
Nearby you can find legal services like the Law Office of Steven Berne and Pankey and Horlock, as well as professional services such as shiiift, which can be helpful for various business or personal needs.
Are there any dining options close to this Post Office if I want to grab a meal or dessert?
Yes, nearby dining options include Carbonara Trattoria for Italian cuisine and Bruster's Real Ice Cream for desserts, which are convenient spots to visit before or after your Post Office trip.