Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3900 Crown Rd SW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.9
313 reviews
5 stars
115
4 stars
32
3 stars
16
2 stars
7
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and unhelpful.
Package Handling
Many customers reported issues with packages being lost, delayed, or misrouted, leading to frustration and dissatisfaction.
Long Wait Times
Customers frequently mentioned long lines and slow service, often with only a few staff members available to assist.
Inconsistent Hours
Several reviews noted that the posted hours of operation were not followed, leading to confusion and inconvenience for customers.
- ASanthony salazarDec 20, 20251.0I live 10 minutes away HOW does my package get routed to Carrollton. Omg this is frustrating. It’s really not that hard ppl! Get it together!
- ZAZia AlexanderDec 17, 20252.0We applied for a U.S. passport at this location, but I was disappointed with the African Guy front desk staff member who assisted us. He seemed unfamiliar with the requirements for new applicants, especially for children who derived citizenship from a parent who recently became a U.S. citizen. He almost declined my son’s passport application due to a lack of understanding of the rules. Before coming, I had already confirmed all the required documents, so this was very frustrating. In addition, his tone was unprofessional and lacked courtesy everyone witness it. As a public servant, it is important to treat applicants respectfully and communicate calmly. Fortunately, another staff member assisted us afterward it’s Ms. C. Gray. She was knowledgeable, professional, and very helpful throughout my child’s passport processing, and we truly appreciate her assistance.
- KDK. DavenportNov 30, 20252.0I've been here a couple if times and customer service is mediocre at best. There's a bald guy with an accent that is rude to almost everyone. I luckily did not have to deal with him the times that I've gone, until yesterday. He called me up to the counter I already felt anticipated a rude encounter. As I get to the counter. He doesn't speak. I wait a few seconds for him to acknowledge me, when he didn't I said "hello", he gave me a half greeting. I them proceeded to give him my packages that I needed to send off. Both packages were boxes that I got from the wall to purchase (8x8x8 Box and XL bubble envelope). They clearly needed to be paid for. I handed him the box, he yelled "did you pay for this?!" I felt like he was trying to embarrass me, but I anticipated it. So I answered him with a short and simple "no". He then proceeded to act like I he didn't know where to find the barcode. He literally checked every side, but the side with the barcode. I took the box and flipped it upside down to show him the barcode. He could tell I was visibly annoyed at thay point. So he hurried up with the transaction. When it was time to pay he gave me they had the service survey with the three faces, I wanted to press the unsatisfactory face but I felt like he was looking at me waiting for press it so he can continue to be rude. So I tried to bypass it but couldn't. I pressed the green face to hurry up. Once I paid, he handed me the receipt and did not say "Have a nice day" or anything. I said "Thank You", and went on my day. I'm not the one to cause a scene so I didn't give him the energy that he deserved. But one day he's going to get someone (if he hasn't already), to reciprocate that same energy thay t he gives off and it's not going to be pleasant. It sucks because he has an entitled attitude. Like, he knows we need him, wich we do, and he's untouchable because he's a federal worker and protected. He really needs to be checked buy his supervisor.
- AAAlbertNov 17, 20251.0My package has been held here for over a month, and I don’t have a car to pick it up from here. I am not about to spend another $10-20 to uber over and pick it up when I’ve already paid for shipping. Absolutely unacceptable
- QDQuest DreamsNov 15, 20251.0Lord forbid you are not a man and ask for help cause it will be limited today I went in to get assistance to mail a package barely greeted and met with one word responses but time a man came in her vocabulary took off
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located?
It is located at 3900 Crown Rd SW, Atlanta, GA 30304.
What services can I find at the 3900 Crown Rd SW Post Office?
You can send mail and ship packages, get money orders, rent PO boxes, apply for passports, purchase gift cards, and more.
Can I apply for a first-time passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State; you need to complete and print the application form before applying.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment through the online scheduler, although limited walk-in hours may be available.
Does this Post Office take passport photos?
Yes, but you must make an appointment using the online scheduler for passport photo services.
What is the cost for a passport photo at USPS?
The fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this Post Office?
Yes, you can search availability and reserve a PO Box online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours can vary; please check with this local Post Office for exact times.
How can nearby Georgia Passion Realty assist me when visiting the Post Office?
Georgia Passion Realty, a nearby real estate agent, can help if you're relocating and need postal services like forwarding mail at the USPS location.
Can I visit Ophidian Tactical Solutions after my appointment at the Post Office?
Yes, Ophidian Tactical Solutions is nearby and offers shooting range and recreational services, which you might enjoy before or after your visit to USPS.
Are there convenient financial services near the United States Postal Service on Crown Rd SW?
Yes, nearby financial institutions like Atlanta Postal Credit Union and APCU offer banking services, which could be useful when handling money orders or other postal transactions.