Brand Certified
United States Postal Service
2.9(325 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3900 Crown Rd SW, Atlanta, GA
30304, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3900 Crown Rd SW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.9
325 reviews
5 stars
118
4 stars
34
3 stars
17
2 stars
7
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced rude and unprofessional behavior from staff, leading to dissatisfaction.
Efficiency
Many reviews highlight long wait times and slow service, with complaints about understaffing and poor management of customer flow.
Package Handling
Numerous customers reported issues with lost or delayed packages, raising concerns about the reliability of the postal service at this location.
Mixed Experiences
While some customers praised individual staff members for their helpfulness and professionalism, these positive experiences were overshadowed by the overall negative feedback.
- AJAutianna Jackson1 day ago1.0By far the worst location I have ever experienced. They took my money for a money order and the machine froze . Leaving me without funds and no money order . The lead is unprofessional and they have no clue what to do . I am highly unsatisfied and I need a compensation due to this inconvenience.
- MRMadison Rollins3 days ago1.0This is the worst agency I have ever had to deal with. My package said it was delivered to my home and scanned in when it was not and it has now been over a week I have been going back and forth trying to get information with no avail. I sat on hold for 2 HOURS just for no one to pick up. I am sick of this. I just want to get the dang GPS point of where my package is at because everything in it is NONE REPLACEABLE. This is absolutely ridiculous that this has taken more than a week because not only was it dropped off at the wrong place, but now has been in the wrong place for over a week so it is probably LONG GONE. This agency is literally the stereotype corporate nightmare where no one picks up the phone or can give you information on something that is YOURS. I would avoid using usps at all costs and pray that you never have to contact these people, because you won’t get help.
- JSJermaine SFeb 22, 20261.0I came in during walk in hours to do my passport. The two young ladies at the counter stated they do not do walk ins at all. I told her the website stated that this location does do walk ins and she stated they did not. I felt like she just didn't want to do it. This was the most unprofessional post office that I have been to. The staff was young and on they phone and playing around with each other. I will never return to this location.
- JKJia KevinFeb 19, 20265.0This got to be the nicest USPS I have ever been. Came in a customer and came out as a cousin of one of the staff lol. Amber was super chill and friendly. I know customer review doesn’t matter as much for USPS but still thank you cousin Amber!
- SMStacy MarinFeb 4, 20261.0Today I had one of the worst experiences I’ve ever had. I went to this location to apply for my passport card, and the woman who assisted me had a terrible attitude. From the beginning, she was rude and dismissive, and when I asked questions, she answered in a way that made me feel as if I were stupid. She noticed when I took a photo to leave a review and commented that this was why she hated her job—because people are able to share their opinions. That response was extremely unprofessional. I left feeling disrespected and uncomfortable, as if I should be grateful just for being helped, which should never be the case. Customer service positions require patience and respect, and unfortunately that was completely lacking during my visit. I truly believe this location should hire staff who are properly trained in customer service. I don’t recommend to go to this location to nobody. It’s unfortunate that there isn’t an option to give zero stars.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located?
It is located at 3900 Crown Rd SW, Atlanta, GA 30304.
What services can I find at the 3900 Crown Rd SW Post Office?
You can send mail and ship packages, get money orders, rent PO boxes, apply for passports, purchase gift cards, and more.
Can I apply for a first-time passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State; you need to complete and print the application form before applying.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment through the online scheduler, although limited walk-in hours may be available.
Does this Post Office take passport photos?
Yes, but you must make an appointment using the online scheduler for passport photo services.
What is the cost for a passport photo at USPS?
The fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this Post Office?
Yes, you can search availability and reserve a PO Box online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours can vary; please check with this local Post Office for exact times.
How can nearby Georgia Passion Realty assist me when visiting the Post Office?
Georgia Passion Realty, a nearby real estate agent, can help if you're relocating and need postal services like forwarding mail at the USPS location.
Can I visit Ophidian Tactical Solutions after my appointment at the Post Office?
Yes, Ophidian Tactical Solutions is nearby and offers shooting range and recreational services, which you might enjoy before or after your visit to USPS.
Are there convenient financial services near the United States Postal Service on Crown Rd SW?
Yes, nearby financial institutions like Atlanta Postal Credit Union and APCU offer banking services, which could be useful when handling money orders or other postal transactions.
Brand Certified Facts from United States Postal Service
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