The UPS Store

Reviews

• AH

  Ava Hirschhorn

  3 days ago
  5.0
  Always friendly and helpful!
• JL

  Jordan Leslie

  Nov 16, 2025
  5.0
  Fantastic customer service and very friendly staff
• DM

  David Melson

  Oct 21, 2025
  2.0
  I can’t email them a label for them to print and put on my package.
• RN

  Roland Naijuka

  Sep 26, 2025
  1.0
  WARNING! Use this ups store at your own risk. I share the same experience as Shade mobley below. I have been using this store for a while but it seems like management changed because the people that sent out my package were not the same people that I have always found at the store. Anyway, I went to send some documents urgently to a friend. The package was supposed to take about 2 days to arrive. After 2 days, the tracking number on ups was still showing that the package was never handed over to them. I called ups and they confirmed that the package was never given to them. I went back to the store and asked them. They just told me that they put all the packages in one place from where the driver can pick them up. The guy was pushing me to request for a refund, but I did not want a refund because those documents were more important than a refund. Then I remembered something that the guy who worked on me mentioned to a client who was ahead of me. He said to the client that they should keep their receipt because sometimes ups tracker can show that the package has not yet been picked up. This is when it occurred to me that these guys might be sketchy, how would you predict this? Anyway, I have lost my documents. It has been 2 weeks ever since i sent the documents. Please use this store at your own risk.
• SM

  Shade mobley

  Sep 7, 2025
  1.0
  This store is the worst store I have ever entered. Let’s start from the beginning, I had a very expensive item shipped from New Jersey , paid to have it picked up from this location because the item was worth more than 2,000.00. Well while checking my tracking on the item this store falsely stated I refused the item which was a lie. They stated the customer refused item, I never did. Eddie the store manager ignored me , never took my tracking number and also took an Indian lady that was behind me while I was explaining the error . I have never had this issue ever. This was my first time using this location. I had to call the 1800 number while in the store just to get help. There was three men working and none of them wanted to explain where my package was. After 5 hrs a customer investigator called me and said they can put in a request to have my package moved to a near by store . They just don’t know if the package will be found. I went back to the store and asked who owned it and the store supervisor literally said. UPS don’t own the store stupid sunchron does” I took pictures of the two cameras just in case I had to file a police report. My package was mysteriously found however the taping and box was not the original. I will be filing a police report for attempted theft . This store should be shut down and if you value what you’re shipping please use another location. I had to have my issue investigated and rerouted.

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