The UPS Store

3.6
241 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2236 in Atlanta offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1 Mile North Perimeter Mall In Ashford Place, Next To Chili's.

Details

  • DeliveryNot available

Location

The UPS Store
4780 Ashford Dunwoody Rd, Atlanta, GA
30338, United States

Hours

Reviews

3.6
241 reviews
5 stars
141
4 stars
12
3 stars
7
2 stars
9
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were significant complaints about rudeness and unprofessional behavior from some employees.

Pricing Issues

Several reviews highlighted concerns about high fees for services like printing and notary, with some customers feeling they were overcharged.

Efficiency

Many customers appreciated the quick service and efficiency of the staff, especially during busy times, although some reported long wait times and poor service.

Positive Experiences

Numerous customers shared positive experiences with specific employees, particularly praising their willingness to assist and go above and beyond.
  • SD
    Sarah Dee
    5 days ago
    5.0
    I always go to this UPS to return all my packages, and it’s always a smooth transition.
  • LC
    Luis Capo
    Jan 5, 2026
    1.0
    I’m extremely disappointed with this UPS Store and its management. I paid for Next Day Air shipping, yet after a week and a half, no one from the store contacted me with any update. I only learned that my package was lost because I reached out myself. At no point did the store proactively notify me or provide clear communication about what was happening. What made the experience worse was the manager’s attitude. Rather than being understanding, they sounded annoyed by my frustration, even though my concerns were valid given the situation and the importance of the shipment. After paying for expedited service, being left without updates and then told to submit a claim only after following up myself felt unprofessional and poorly handled. This experience showed a lack of urgency, ownership, and customer care. I expected far better communication and professionalism, especially when customers pay extra for guaranteed delivery services.
  • PG
    Pratiksha Gawhane
    Jan 4, 2026
    4.0
    There are often long wait times specially during weekends. We have ended up waiting for more than 30 mins on weekends often. UPS keeps on adding providing more services but they dont have enough staff to cater to all the services. Please hire more or reduce the number of services you offer.
  • MS
    Mohammed Shinaz
    Dec 19, 2025
    5.0
    I would like to share a positive experience I had today at your UPS Store. A customer service representative named Adam was extremely kind and helpful. When I didn’t have a box, he went out of his way to assist me, which made a big difference. His friendliness and willingness to help truly stood out, and I really appreciated the excellent customer service he provided. Thank you for having such a great team member.
  • JJ
    Jen
    Dec 8, 2025
    1.0
    The tall associate working today was surprisingly rude. I noticed him come from the back while eating, and then proceed to speak dismissively to three customers in a row. If this is an employee, some customer-service training is definitely needed; if this is the owner, even more so. This is a UPS Store—basic courtesy and professionalism should be expected. His manner was unhelpful and disrespectful

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Atlanta?

The UPS Store #2236 offers packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, and faxing.