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The UPS Store

3.6

(242 reviews)

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Business Details

4780 Ashford Dunwoody Rd, Atlanta, GA

30338, United States

(770) 804-8833

https://locations.theupsstore.com/ga/atlanta/4780-ashford-dunwoody-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #2236 in Atlanta offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1 Mile North Perimeter Mall In Ashford Place, Next To Chili's.

Details

DeliveryNot available

Location

The UPS Store

4780 Ashford Dunwoody Rd, Atlanta, GA

30338, United States

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Hours

Monday8:30 AM - 7:00 PM

Tuesday8:30 AM - 7:00 PM

Wednesday8:30 AM - 7:00 PM

Thursday8:30 AM - 7:00 PM

Friday8:30 AM - 7:00 PM

Saturday10:00 AM - 3:30 PM

Sunday10:00 AM - 3:00 PM

2026-01-198:30 AM - 7:00 PM

2026-02-14Regular Hours

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2027-01-01Regular Hours

Reviews

3.6

242 reviews

5 stars

141

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, while others report rude and dismissive behavior from certain employees.

Wait Times

Customers frequently mention long wait times, especially on weekends, indicating a need for better staffing.

Pricing Issues

Several reviews highlight concerns over high prices for services and unexpected fees, leading to dissatisfaction.

Positive Experiences

Despite negative feedback, many customers report positive experiences with specific employees who provided exceptional service.

GH
Ge Hu
Jan 15, 2026
1.0
I'm disappointed. I was on the phone with the lady today for about 30 seconds, and she said, look, I've got several people ahead of you, so...... I don't have a problem with that if she was polite about it and not venomous. She could have simply asked me to go on hold instead of lashing out at me. I hope she has a better rest of her day. I'll be going to the other UPS store in Dunwoody from now on. The other store in Dunwoody next to Kroger's is at 2472 Jett Ferry Rd #400, Dunwoody, GA 30338 I've always had great service there, no attitude. A little farther away, but obviously worth it now.
DD
Dae
Jan 10, 2026
1.0
Terrible customer service
SD
Sarah Dee
Jan 7, 2026
5.0
I always go to this UPS to return all my packages, and it’s always a smooth transition.
LC
Luis Capo
Jan 5, 2026
1.0
I’m extremely disappointed with this UPS Store and its management. I paid for Next Day Air shipping, yet after a week and a half, no one from the store contacted me with any update. I only learned that my package was lost because I reached out myself. At no point did the store proactively notify me or provide clear communication about what was happening. What made the experience worse was the manager’s attitude. Rather than being understanding, they sounded annoyed by my frustration, even though my concerns were valid given the situation and the importance of the shipment. After paying for expedited service, being left without updates and then told to submit a claim only after following up myself felt unprofessional and poorly handled. This experience showed a lack of urgency, ownership, and customer care. I expected far better communication and professionalism, especially when customers pay extra for guaranteed delivery services.
PG
Pratiksha Gawhane
Jan 4, 2026
4.0
There are often long wait times specially during weekends. We have ended up waiting for more than 30 mins on weekends often. UPS keeps on adding providing more services but they dont have enough staff to cater to all the services. Please hire more or reduce the number of services you offer.