The UPS Store

Reviews

• WE

  Wilko Eschebach

  3 days ago
  5.0
  We needed passport pictures for applying for a German passport, with strict specifications to follow (different from the rules for US passport pictures). Quashawn examined the rules thoroughly, waved her ruler like a magic wand and got it perfect! Not a hint of a doubt by the German passport officer. Thanks, Quashawn!
• AV

  Alexis Vernon

  Dec 18, 2025
  5.0
  Nia was awesome and helpful
• SR

  Sarah Reinhardt

  Dec 13, 2025
  5.0
  I had four different items that I needed to ship, and needed packaging for 3 of the 4. Janie was amazing! She helped me quickly determine what type of packing materials to use, and got the packages ready to go. I had envisioned spending at least 30-45 minutes getting this done on a Saturday but with Janie's help, I was in and out in under 10 minutes, allowing me to make brunch with my spouse and taking quite a load off me! Highly recommend!
• KN

  Khiriya Niyelle

  Oct 14, 2025
  1.0
  One month ago, I dropped off a package at this location and associate Christin (Chris) labeled my package completely WRONG and gave me the wrong tracking number for the package, after days of watching tracking I realized the tracking number was saying the package was "not received by store." I went into the store location to get answers very respectfully and calmly and the store manager Xavier ran the cameras back and informed me that the fault was completely on Christin as he was able to confirm and see that she made an egregious error. I sought out answers on how this issue would be rectified seeing as though the package was valuable! The manager acted as though he would help, took my contact info and was steadily trying to vouch for this employee stating several times how "good" she is but unfortunately that was NOT my experience with Chris. I went home and gave the store a call back because I had a couple more questions and once he got on the phone, he switched completely up from the helpful information that he gave me when I was in store to now basically saying that i'm on my own and that I now have to contact the receiver of my package and have us on the run around behind the package and compensation when he said the store would handle it when we were face to face. I do not appreciate this experience considering that I have been using UPS for years! I have not had any issues prior and I certainly have never had an issue that UPS could not resolve if they were at fault. I am grieved by this situation as now I don't have possession of the package nor have I been compensated .. SMH. I wish for more professionalism from this store and for UPS to right this wrong. Hopefully customer service/UPS will bring a positive outcome asap.
• RB

  Roz Barnes

  Sep 23, 2025
  5.0
  The staff are always really friendly and helpful. The prices keep going up so it’s a bit off-putting, but their friendly smiles and the convenience of the location make it worth it.

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