The UPS Store

Reviews

• KN

  Khiriya Niyelle

  Oct 14, 2025
  1.0
  One month ago, I dropped off a package at this location and associate Christin (Chris) labeled my package completely WRONG and gave me the wrong tracking number for the package, after days of watching tracking I realized the tracking number was saying the package was "not received by store." I went into the store location to get answers very respectfully and calmly and the store manager Xavier ran the cameras back and informed me that the fault was completely on Christin as he was able to confirm and see that she made an egregious error. I sought out answers on how this issue would be rectified seeing as though the package was valuable! The manager acted as though he would help, took my contact info and was steadily trying to vouch for this employee stating several times how "good" she is but unfortunately that was NOT my experience with Chris. I went home and gave the store a call back because I had a couple more questions and once he got on the phone, he switched completely up from the helpful information that he gave me when I was in store to now basically saying that i'm on my own and that I now have to contact the receiver of my package and have us on the run around behind the package and compensation when he said the store would handle it when we were face to face. I do not appreciate this experience considering that I have been using UPS for years! I have not had any issues prior and I certainly have never had an issue that UPS could not resolve if they were at fault. I am grieved by this situation as now I don't have possession of the package nor have I been compensated .. SMH. I wish for more professionalism from this store and for UPS to right this wrong. Hopefully customer service/UPS will bring a positive outcome asap.
• RB

  Roz Barnes

  Sep 23, 2025
  5.0
  The staff are always really friendly and helpful. The prices keep going up so it’s a bit off-putting, but their friendly smiles and the convenience of the location make it worth it.
• JB

  Jordan Brown

  Sep 13, 2025
  5.0
  There’s a worker named Kristen who has an excellent playlist and her service is incredible.
• JB

  Jacob Bonds

  Jul 25, 2025
  5.0
  Nia she was a great help! I get really anxious and nervous about shipping stuff. I’m constantly worried about the address and I have to look it. She didn’t make feel any of those feelings and went above and beyond for me! I recommend this location to everyone!
• NP

  Namrata Patel

  Jul 16, 2025
  5.0
  The most important reason for giving such a high rating for me is that the warm welcome the staff gave me when I walked into the store. I didn’t have a label so they helped me with the email I can send it to and they print it for me which was very kind of the staff.. moreover I was having a bad day with work and life the staff had such a happy and jolly faces which immediately made me in a better mood. This is what we need more in life where the staff is joyfully working with the customers. The store itself is very clean and tidy. I’ve been couple times to ups and they always are the best in services. I am not saying for the sake of a nice review but I give genuine reviews. I’m a top 2-5% reviewer on google maps and I have the same honest reviews there as well. I hope y’all have an amazing day!!

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