The UPS Store

Reviews

• TT

  Tatted Society TV

  1 day ago
  5.0
  I had to come leave a review for TRAVIS at this store #0974. TRAVIS was so extremely helpful and informative with all Of my concerns , issues , and questions. I went in with several returns from 2 different vendors. Also was very frustrated from just discovering another package had been stolen, not to mention as I was standing at the counter trying to email him my shipping label, the email was asking him to sign in, I had to resend it twice , and then I had to take a business call which prolonged my process. Travis through all this was super Patience , supportive letting me know there were no worries and also informed me of the post office box service offered at this location that gives you an actual physical mailing address. Travis also managed , as my receipt was printing to offer me another number to UPS to assist in help resolve my stolen package issue. Though other customers started coming in , h still remained calm very organized got me taken care of. and wished me a great day and I was outta there . This is what you call Excellent customer SERVICE! If I were a secret shopper he would get a 100 and N A++ for this store. From the greeting throughout til the good bye have a great day, COMPLETELY PROFESSIONAL EXCEPTIONAL SERVICE Travis! Thank you for being there. You are truly an asset .
• ME

  Miko Evans

  Oct 30, 2025
  5.0
  Besides the strange hours once they open your in and out. The new kiosks make it that much easier. This is the only location I will go. Very convenient.
• PV

  philly v

  Oct 21, 2025
  5.0
  Zed provides top notch service every time . Very friendly and welcoming. Thank you
• NA

  Neffiteria Acker

  Oct 18, 2025
  5.0
  Zed was very personable and helpful.
• LL

  Lolo

  Oct 1, 2025
  2.0
  I normally don't have a problem with this store. Great customer service but today I arrived about 8:56 a.m. and stood outside waiting for the store to open at 9:00. I waited and waited and it was 9:12 before a guy pulled up to open the store. I ask him don't you open up at 9:00 am? He looked at me and smiled and shook his head NO. I said yes it suppose to open up at 9. He knew he was late. All he needed to do was apologize he was late instead of lying to me like I didn't know. His name was Zed because I saw the name on his shirt. I gave 2 stars because he lied instead of apologizing.

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