The UPS Store

4.3
260 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5311 in Atlanta offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Brighton Park.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
2480 Briarcliff Rd NE, Atlanta, GA
30329, United States

Hours

Reviews

4.3
260 reviews
5 stars
206
4 stars
5
3 stars
6
2 stars
5
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and efficient, with specific mentions of individuals like Ronak and Ro for their exceptional service.

Mixed Experiences

While some reviews highlighted excellent service, others reported negative interactions, including rude behavior and unprofessionalism from certain staff members.

Efficiency

Customers frequently noted the quick service and minimal wait times, often being able to complete their tasks in under five minutes.

Pricing Concerns

Some customers expressed dissatisfaction with shipping prices, feeling that they were quoted higher rates initially without being informed of cheaper options.

Store Cleanliness

Several reviews mentioned the store's cleanliness and organization, contributing to a positive overall experience.
  • BC
    Bri Combs
    Nov 4, 2025
    5.0
    Ronak was incredible to work with!
  • LL
    Luca L'z
    Oct 30, 2025
    5.0
    The 2 Guys that were there are exceptional at their jobs and customer service was thru the roof. They helped everyone that was in there swiftly without a hiccup. That was my experience and they should get a raise
  • AK
    Aparna kakarala
    Sep 9, 2025
    5.0
    Ronak has been extremely helpful and guided me through the whole process. He is very knowledgeable and also very patient. He took the time to explain how things worked and Helped me through the whole process.
  • MB
    Meagan Berry
    Aug 11, 2025
    1.0
    Just had a super weird interaction here. Was mailing a gift and chose the UPS store because I know they’ll ship USPS and I can’t get to a post office during the day. Immediately the associate quotes $100+ prices and since I’m in no rush, I asked for the cheapest. She says $40! Which is so expensive! And I’m like really?? And she says yes that’s the cheapest. Then I ask about USPS and whether they still ship for them. They do and for $20. It felt slimy that they didn’t quote the much less expensive option until I really asked. Odd behavior. Won’t be back.
  • JB
    Jake Brice
    Jul 23, 2025
    5.0
    I got my passport photo taken and printed here and it couldn’t be easier! This was great

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5311 in Atlanta offer?

The UPS Store #5311 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access.