The UPS Store

Reviews

• DM

  Deon Mack

  6 days ago
  1.0
  Store hours reflect that they are open from 9am to 6pm. I pull up at 2:30 real quick on the way to work and it’s a paper handwritten note on the window stating they are “out for lunch till 2:45”. As well as the security shades being down. So after sitting in my car for 15 mins waiting for them to re open the door, of course I show up as soon as they’re opening the doors because the fact that they’re closed til 2:45 for “lunch” is NOT posted online and I had to go to work ! I’m then greeted with attitudes because they just reopened. At the counter as I’m waiting for the employees to log in, they don’t tell me if they’re ready to assist or even ask why I’m needing assistance. After about 3 mins of me standing there, another customer walks up and one of the employee tells them “you can come around ma’am, he’s still looking for his barcode.” And the whole time I’m unaware they were even ready as I thought the employee was still logging in and getting the system running. This is completely rude and unprofessional. And if they’re going to close for clearly random lunch hours(because if it was a daily thing, why is it a hand written paper note on the door?), not reflected when looking up the store hours on Google, then they need to check their attitudes and be more professional when greeting customers as well as not stating to each other “you can’t make this stuff up” because a customer shows up as soon as the door is opening when they’re the ones who clearly don’t have the correct hours posted!
• SB

  Sharon Brown

  Oct 1, 2025
  5.0
  Awesome service
• NN

  North

  Sep 22, 2025
  5.0
  The service was nice and the atmosphere was welcoming.
• TJ

  Tiwanna Jackson

  Sep 4, 2025
  5.0
  I was greeted as soon as I walked in and was ask if i needed and help. The lady in customer was very nice and kind. We had a brief conversation
• DC

  dione chatmon

  Jul 27, 2025
  1.0
  It's 5pm. According to Google, the ups store closes at 6pm. A few of the reviews indicate complaints about early closing. I called to confirm closing time. The person who answered simply said " Hello.", with an attitude. Didn't identify the company or herself. I explained that I was calling to confirm that the store would be open when I arrived. I asked, " What time do you close?". She responded, "Right now." That was the end of the conversation. Ridiculous! False advertisement!

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