The UPS Store

Reviews

• JL

  Jo Gillican (Jo Lynn)

  1 day ago
  1.0
  I called this UPS store and asked about getting a mailbox and was treated very kindly and was given a lot of information. The following Monday morning my partner and I went to the store to open a mailbox. I have been having difficulty receiving packages at home because the county is doing work on the road. I have had a box at this store before with great results. I have also rented mailboxes at both the Epps bridge and at highway 29 stores with great success. When we arrived at the Alps Road store, I asked for a mailbox and I inquired if my old box number was available. It was. The employee asked me how many packages I was receiving a month, which I had never been asked before. I was honest. Then I was quoted almost $400. I asked to have both my name and my partner's name on the box so we could both pick up the packages. I was given no paperwork, no explanation, anything. He told us we had to come back another day to get our keys. I mentioned that the last time we addressed package deliveries (I am changing the numbers for privacy) we used 196 Alps Rd Ste 9-123. I then received my packages with no problem even though my partner tried to pick up my packages up one day and was put through the wringer to receive them without paying $10. The employee was the same one who opened the box for us. My packages were coming just fine. My partner found out when that employee wasn't working so he could pick up the packages without dealing with the one employee. Yesterday I received a notice from Amazon that my packages were refused at the UPS store because the address was incomplete. An hour later, this store refused a delivery from temu. I spoke with Amazon and temu and they both said my packages were denied by a UPS employee because the address was wrong. I am a senior citizen and I do not drive. Several packages were accepted on other days. I am very confused and I don't understand the problem. I told the initial employee how I used to write the mailbox address and was not corrected. Why am I able to receive packages some days and not others? I feel I was not set up for success and I just want my money back so I can open a box at one of the other UPS stores. I am stunned that my packages were refused and I don't know what to do. I have never seen such inconsistent service and lack of communication in a private company.
• TH

  Tommycine Henderson

  Feb 20, 2026
  5.0
  I had the utmost pleasurable customer service experience with agent, Chelsea at this Apls store location. I found her to be knowledgeable, very helpful and all around courteous and nice. Kudos to the management team and staff for hiring such a special and thoughtful employee 👏 🙌 👍
• LS

  Leeann Stansel

  Dec 5, 2025
  5.0
  Please
• DG

  Daniel Galeata

  Nov 26, 2025
  1.0
  The worst place to return something 😡
• JB

  Jane Boyd

  Nov 1, 2025
  5.0
  Friendly, efficient, conveniently located

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