Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3778 in Athens offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Last Ups Pickup 6:30pm M-F, Sat 1:00pm (Next Day Air Only).
Details
- DeliveryNot available
Location
Hours
Reviews
3.5
157 reviews
5 stars
89
4 stars
7
3 stars
7
2 stars
7
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and helpful, there were numerous complaints about rudeness and lack of professionalism from certain employees.
Efficiency
Customers frequently noted long wait times and slow service, particularly during busy hours, which detracted from their overall experience.
Package Handling
Several reviews expressed concerns about the careless handling of packages, leading to fears about the safety of fragile items.
Inconsistent Hours
Customers reported issues with the store not opening on time or being closed during posted hours, causing frustration.
Fingerprinting Services
The fingerprinting service was criticized for poor organization and long wait times, with some customers feeling misinformed about the process.
- JBJane BoydNov 1, 20255.0Friendly, efficient, conveniently located
- YTY TSep 9, 20255.0Firstly, this location is always very busy. I've been here many times and the staff is quite helpful even when busy. A big public thank you to Chelsea who made a recent laege and stressful print up so much easier.
- ALAva LoizuSep 5, 20255.0I just had the best experience ever with Brook. He was so helpful and I really appreciate how easy he made my process. Thank you!
- RMRandee MorrisAug 1, 20252.0The parking here is horrible. I ended up parking farther away than the store is. The attendant is a bit rude, probably because he was the only one there. Very busy for 11 am on a Friday with only one person.
- JTJohn TJul 19, 20252.0This is a very OK UPS Store. I would have given 2.5 stars if I could, but I went with 2-stars after looking at other reviews and seeing that my experience seems to not have been just a one off. I've never had any serious issues here, however, I have to speak about some experiences I've personally had that align with the uncaring and somewhat immature nature of the employees at this branch that others have also experienced. Particularly, I went in there one day, and saw an employee literally TOSSING packages into a pile behind the desk (I'm not talking 1 or 2 -- closer to 5 or 6). When I approached the desk, I said "this package is fragile, please regard it as such." They seemed to treat the package well, but it made me a little bit worried about dropping packages off there. Then, today I had a conversation over the phone with an employee -- not awful, but still didn't leave a pleasant taste in my mouth. Particularly, I spoke to the employee about how I dropped off 3 packages -- 2 USPS and 1 UPS -- the other day. 1 of the USPS packages has already been delivered, but the other one wasn't even scanned. I think an acceptable response would have been "unfortunately, we don't scan USPS packages, so you may be better off calling USPS about that one." Instead, the response I got was "I don't work at USPS. I can't make any guarantees about USPS packages. This is UPS. For USPS packages you have to call USPS." This, in my opinion, is pretty distasteful and, at the very least, slightly disrespectful, even if that wasn't the intention. I know that UPS isn't USPS (obviously), but since you all accept USPS packages, my question wasn't out of line. I think the staff at this UPS are relatively inexperienced/young, and that may have something to do with it, but I think it would do well if management came in and, perhaps, retrained some of their employees on handling customers and their packages. Not all of my interactions with this UPS branch have been poor, but these stick out more to me than any 'above and beyond' experiences, so I do think they need to be addressed.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #3778 in Athens offer?
They offer expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the store hours for The UPS Store #3778?
Monday to Friday, 8:30 AM to 7:00 PM; Saturday, 10:00 AM to 4:00 PM; Sunday, 11:00 AM to 4:00 PM. Hours may vary on holidays.
When is the last UPS pickup at this location?
The last UPS pickup is at 6:30 PM Monday through Friday and 1:00 PM on Saturday for Next Day Air only.
Does The UPS Store #3778 offer mailbox rental services?
Yes, they provide mailbox services for all your mail and packages.
Which payment methods are accepted at The UPS Store #3778?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I get my documents notarized at The UPS Store?
Yes, notary services are available at this location.
Are there any nearby dining options around The UPS Store #3778?
Yes, nearby restaurants include Your Pie (pizza), Tin Drum Asian Kitchen (Asian fusion), J Buffalo Wings (American), Crumbl - Athens (desserts), Chicken Salad Chick, and Chick-fil-A for fast food.
If I need cash, where is the nearest ATM near The UPS Store #3778?
A Bank of America ATM is located nearby, providing accessible financial services.
What nearby fitness facilities can I visit before or after using The UPS Store?
Orangetheory Fitness and Club Pilates gyms are close by for workouts and fitness classes.
Are there nearby business or professional service providers that complement The UPS Store offerings?
Yes, nearby businesses include S-4 Technology (IT services), Shred Nations (shredding), Promotional Marketing Services, Inc. (advertising), and Athens Electric Company (contractors).