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Brand Certified

United States Postal Service

2.7
(471 reviews)

Business Details

4575 Webb Bridge Rd, Alpharetta, GA
30005, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4575 Webb Bridge Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4575 Webb Bridge Rd, Alpharetta, GA
30005, United States

Hours

Reviews

2.7
471 reviews
5 stars
171
4 stars
19
3 stars
16
2 stars
14
1 star
251

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Nedra and Claudia received high praise for their helpfulness, others were reported as rude and unprofessional.

Passport Services

Many customers expressed frustration with the passport service, citing misleading information about walk-in hours and unhelpful staff.

Staff Attitude

Several reviews highlighted a lack of professionalism and courtesy among staff, with reports of rude behavior and poor communication.

Efficiency

While some customers noted quick service and efficiency, others experienced long wait times and issues with package handling.

Facility Issues

There were mentions of maintenance concerns and operational inefficiencies, such as malfunctioning equipment and unclear procedures.
  • GJ
    Giovanna Jimenez
    Feb 22, 2026
    5.0
    I hope this people never change cause they are very nice , very kind , very patient and answer all my questions Thankyou!!
  • JZ
    Juan Zheng
    Feb 9, 2026
    1.0
    There was an older front-desk staff member here with a very poor attitude. Because my eyesight is not good, even though I had a prepaid small package, I asked the front desk to help scan it. Right in front of me, the staff member threw my package into the small-package container, which was extremely upsetting. I chose to remain silent at the time. When it came to rating the staff’s attitude, I only selected a neutral review. Before I left, the staff member even said “Have a nice day” and reminded me to use the self-service area next time. I was truly disappointed by her behavior. We are both middle-aged adults—would she accept being treated this way if she were outside of her workplace and receiving service from someone else?
  • CJ
    CD J
    Feb 7, 2026
    1.0
    I had the worst experience a few weeks ago. I was expecting a package, got a message stating package delivered Jan 9th. After looking around my house & checking with my neighbors, package never received. Contacted the co to inform package was not delivered. I visited this post office and spoke with the supervisor Nate. He advised me "will look for the package, because it reflects in the system, that they have it." I was told by Nate he would deliver it to me himself. Needless to say, it never happened. Took off from work the next day. I went back to the post office. I spoke with Nate again, who informed "still looking, this is what he does (look for packages)." He gave me his number to follow up. Made the call. He's still giving excuses.To this day, Feb 7th, still no package. Nate is non trustworthy. I will not do anymore business with this location. I see why their rating is a 2.7. It should be a 1.0.
  • BB
    Brittany
    Jan 20, 2026
    5.0
    Seems like most of these reviews are only from people who had an unpleasant experience so I need to leave a review to praise everyone at this post office! I made an appointment online for my passport and arrived 10 mins early as indicated. I was greeted immediately and told to go sit and someone would come get me. I waited maybe 5 mins before I was called. The passport lady was very nice and accommodating. I wasn't sure how to do the money orders ahead of time but she handled everything for me right there (has to be paid with a debit card). Also got my passport photo done right there too. She answered my questions and helped me determine the best way to ship to get everything in a timely manner. I was in and out in less than 15 minutes! Just be sure that you have all your documents and passport application filled out ahead of time (check travel.state.gov website for this info) and make an appointment for the fastest service. She said they do walk-ins at specific times and it's not too busy during the week (not sure of walk in times) but I'd recommend just making an appointment for the fastest service. I have no complaints about this P.O. at all! Everyone here is nice and they get things done quickly and efficiently!
  • LA
    Lela Assang
    Jan 13, 2026
    5.0
    I check the ratings of different USPS around me and came to this one which have the highest. You feel good when you walk in and the ladies at the counter are friendly. The vibe is good!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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