The UPS Store

2.4
130 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1610 in Alpharetta offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Alpharetta Crossing Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
11770 Haynes Bridge Rd, Alpharetta, GA
30004, United States

Hours

Reviews

2.4
130 reviews
5 stars
43
4 stars
1
3 stars
1
2 stars
2
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, leading to a negative customer experience.

Pricing Issues

Customers expressed dissatisfaction with high service fees, including excessive charges for printing and packaging.

Efficiency

While some customers noted quick service, many reported long wait times and poor handling of packages, including lost items.

Mixed Experiences

A few customers praised specific staff members for their helpfulness, but these positive experiences were overshadowed by the overall negative feedback.

Communication Problems

Frequent complaints about the store not answering phone calls and poor communication regarding package tracking and services.
  • DI
    DEE IYA
    Nov 10, 2025
    1.0
    This Ups is the worst , the indian origin man in there asked me " don't you know how to write mail, are you really a doctor ?" i said "do you really talk this rude to people , i haven't written a mail in very long time , and i don't like jokes ,STOP this "
  • RT
    Rekha Talathi
    Oct 30, 2025
    1.0
    Worst UPS store in the country Amazon is telling me ups is suppose to take 3 items and i dont need to package in one box. but at store (after looking for parking for 10 min) people in the store were very rude. told me to go home and package those in one large box. this is not acceptable. Please do not use this ups location ever. very rude people never want to help Suhas
  • HD
    Himanshu Dalal
    Sep 18, 2025
    5.0
    Very Reasonable prices, or say, the best prices for the required service. Plus, it was managed so well, that the wait time was far less than expected. I'll definitely recommend UPS store, especially UPS Store on Haynes Bridge, Alpharetta GA location.
  • RB
    Rodney Barron
    Sep 16, 2025
    1.0
    Doesn’t get any worse than this store. I’ve been using UPS for 20+ years excellent experiences in all locations. I simply went in to get a document notarized and rep Apparently notarizes the documents and was sitting back behind the counter in the corner, listening to some social media video came over and immediately said since you’re not a customers, we won’t do it. I tried to explain that I’m new to town and I am a customer of UPS and I ship a lot of stuff UPS and I am not asking this service for free. I’m just asking for a service that you advertise to offer. They said nope, so I drove 1.8 miles down the road and got my documents notarized at the next closest UPS store. Once done, I gladly paid the $24 service fee and actually set up my new account while there. So, unless you really need a service in the worst way, I highly discourage you to visit this location. It’s truly unbelievable. And by the way, I have probably given one or two of these on line critiques on line in my entire life. So, it must be pretty bad.
  • MB
    Maryann Brandao
    Jul 17, 2025
    1.0
    I took my Amazon return and was charged $9 for them to tape my package? Seems a bit opportunistic to me as this has never happened to me at a UPS store for an Amazon return. Won’t be returning here, there are plenty of UPS store that I’m sure will happily take my return.

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Alpharetta offer?

The UPS Store #1610 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.

What are the operating hours of The UPS Store #1610 in Alpharetta?

The store is open Monday through Friday from 8:30 AM to 6:30 PM, and on Saturdays from 9:00 AM to 5:00 PM. It is closed on Sundays.