United States Postal Service

Reviews

• TM

  Tim Mancil

  Feb 23, 2026
  3.0
  Recently had an experience with the manager concerning a package that was lost. Mailed the package one week ahead of its intended arrival in North Carolina, and when it wasn’t received on the other end, inquired speaking to Vanessa who tried to gaslight me about the whole entire process. Spoke to me like I was some kind of an idiot. I was extremely upset with her understanding that packages sometimes do get lost, but I did not appreciate her attitude dealing with the situation. The package finally arrived at its destination, two weeks late. (label, intact and perfectly legible )Having written that my experience has been that the counter staff is genuinely courteous and professional have no problem with them whatsoever.
• NM

  Nikole Martinez

  Jan 7, 2026
  1.0
  I am extremely disappointed with the manager Vanessa Plair. Unfortunately, the negative Google reviews about her being childish and unprofessional are true even AFTER 2 years! I went to this post office seeking help with an International Priority Express (3–5 days) package sent to Barranquilla, Colombia containing an important legal document (power of attorney). The package had not been delivered after 3 weeks. I was told by the clerks to come back the next day to speak with the manager, which turned out to be a complete waste of time. Vanessa Plair provided no help at all. Instead, she made ignorant and disrespectful comments, including asking me, “Why don’t you go to Bogotá?” which is a completely different city that is over a 2-hour flight away from Barranquilla. She smirked/laughed while I was explaining a serious issue and showed no concern or professionalism. When I explained that her clerks gave me misinformation about the service (which led me to purchase it), she refused to take any responsibility. I was offered no solution, no refund, and no help with my $100 insurance. If I had been properly informed that Colombia was not a guaranteed country for this service, I would never have sent the package. Because of this experience, I have lost all trust in this post office. I will never use the Adel Post Office for international shipping or Priority Mail again. Vanessa Plair not only needs to correct her childish behavior, but she also needs to properly train her clerks so customers are not misled into buying services they do not fully understand. This location takes no responsibility for their mistakes, and customers are left without answers or accountability.
• TU

  Toty Uribe

  Dec 30, 2025
  1.0
  Muy mala experiencia pague 76 dólares por un envío de documento prioritario de 3 a 5 días para llegar desde el 17 de diciembre y todavía es la hora y no llega y lo unico que dicen es que la entrega a mi país no esta garantizada y que vaya a la oficina para ver si soy elegible para que me devuelvan mi dinero Pienso que es una falta de respeto ya que tu confías en la empresa para que tu correo llegue a tiempo y mas si pagas una buena suma de dinero La garantía debería ser siempre para todo el mundo por que sino simplemente hubiese usado otro servicio La confianza y seguridad de una empresa es que siempre cumpla con la entrega por que uno no esta pagando solo 5 o 10 dolares , es una cantidad en donde la puedo usar para donar a alguien que lo necesite y no que la empresa se quede con el dinero y mucho menos si no ha sido entregado en la fecha estipulada Muy mala experiencia y mala imagen de la empresa No la recomiendo Ahora solo toca esperar que me solucionan
• KK

  Ken

  Aug 24, 2023
  5.0
  The staff is always friendly and helpful, regardless of the circumstances you throw at them.
• BB

  Bill

  Oct 3, 2020
  1.0
  The mail person never comes to the door to drop off packages, then they leave a letter in the mail saying they “attempted” to drop something off when they didn’t even come to the door.

Frequently Asked Questions About United States Postal Service